Immigration Document Paralegal Supervisor - Manila, Pilipinas - Together Light Incorporated

Paglalarawan

Title: Immigration Document Paralegal Supervisor

Location: Full Time / Office-based (Ermita, Manila)

Reports to:Operations Manager

RESPONSIBILITIES:

• Manage a team composed of 5-7 Travel/Immigration Document Paralegals.
• Monitor, review and ensure all tasks assigned to your Travel/Immigration Document Paralegals are completed and attended to on a daily basis using Communication tools and CRM.
• Listen to calls, check and read through emails of our Travel/Immigration Document Paralegals and clients to ensure quality and timeliness of our communication and responses.
• Coach every Travel/Immigration Document Paralegals at least once per week, document and record the coaching session and log the coaching logs via the coaching tracker.
• Attends call calibration sessions with the Quality team and provides feedback on team member's evaluation.
• Monitor and check the Calendar utilization of the team members.
• Provide weekly schedules of team members to WorkForce.
• Delegate appropriate tasks and responsibilities to Travel/Immigration Document Paralegals.
• Train new Travel/Immigration Document Paralegals in the Company's policies, procedures, and best practices.
• Conduct performance evaluations that are timely and constructive.
• Report any technical issues under the team. Ensuring the operations will not be affected and can provide troubleshooting if needed.
• Maintain productivity and healthy relationships inside the office.
• Monitor the attendance of the team. Conduct coaching and report to the Manager and HR any issues affecting the attendance of the team. This includes approval of leaves
• Share ideas for people and process improvements, drafts proposals.

Qualifications:

• Supervising: 3 years (Required)
• Customer service: 3 years (Required)
• BPO: 3 years (Required)

Job Type: Full-time

Pay: Php40, Php60,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Paid training
• Staff meals provided

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• 13th month salary
• Anniversary bonus
• Bonus pay
• Commission pay
• Overtime pay

Interested

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