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Business Analyst

    Business Analyst - Philippines, Pilipinas - PLDT

    PLDT
    PLDT Philippines, Pilipinas

    4 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan

    Education

    Graduate of any engineering (pref. ECE, EE, COE) or IT courses

    Qualifications

    Work Experience

    • With functional experience in risk assessment, revenue and fraud risk assessment, quality assurance, systems development, process documentation
    • Telco Planning and Engineering

    Trainings

    • CRM
    • CCNA
    • Network 101

    Other Requirements (license, certification, trade tests, others)

    • Driver's License

    Traits/Attitudes/Other Skills

    • Excellent written and oral communications skills (report writing and presentation skills)
    • Strong interpersonal skills
    • Detail and process oriented

    Duties and Reponsibilities

    Business and Technology Risk Assessment

    • As technology risk specialist, conducts risk and vulnerability assessment, data review after migration and researches best practices.
    • Analyzes impact of implementations and activities to product and services in terms of revenue.
    • Analyzes risks in business process, business requirements and rules, systems design of new or additional services and systems enhancement on all revenue processes and supporting systems.
    • Communicates assessments within SLA and escalates issues as needed.
    • Ensures that identified risks are considered with the appropriate risk treatment.
    • Attends on-site implementation activities including during weekends, holidays and window time (10PM-9AM) if required by the project.
    • Conducts implementation issues investigation, validation, resolution and clean-up activities.
    • Conducts field testing / physical assessment off-site (provincial), if needed by the project.
    • Monitors implemented systems and services

    Project Management

    • Handles project planning, implementation and turnover.
    • Ensures that internal end-to-end processes is being reviewed and improved to standard practices.
    • Assess contracts and recommend appropriate action plans that will avoid any revenue/branding/company exposure and security/fraud risks.
    • Documents project deliverables based on defined business processes.

    Site Inspection and Service Quality Testing

    • Conducts pre-audit requirements gathering, validation and preparation for on-site (domestic or international) vendor production accreditation/audit.
    • Performs accreditation/audit and assessment of vendor physical and data security.
    • Communicates, documents and monitors risks, mitigation and approval of the vendor facility.
    • Conducts service quality testing requirements gathering and preparations (local) for on-site deployment.
    • Performs on-site service quality testing.
    • Documents, communicates and monitors results of the service quality testing.
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