- Genesys applications and systems support/administration in a multi-cultured environment.
- Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud CX platform.
- Create and update technical documentation, knowledge base articles, and troubleshooting guides to assist both customers and internal teams in resolving common issues efficiently.
- Work closely with the team and handle tickets and all incidents including Critical circumstances.
- Demonstrate analytical programming and problem-solving skills including software operation diagnostics.
- 2 or more years in a role supporting in Genesys Cloud CX platform.
- Strong English communication, problem solving and analytical skills
- Bachelor's Degree in related field or equivalent work experience
- Troubleshooting experience in Genesys contact center environment - Genesys Cloud CX
- Knowledgeable in Telephony terminology and components such as VoIP, SIP, etc.
- Genesys Cloud certifications (Genesys Cloud Professional, Developer)
-
IT Support L2 Analyst
1 araw ang nakalipas
Willis Towers Watson Taguig, Manila, Pilipinas Buong orasThe Role · This role requires a functionally knowledgeable, technically savvy and customer focused individual. This person will possess demonstrable and successful background understanding, managing assessing client s inquiries, resolving reported issues, and optimizing the perfo ...
-
Support Analyst
14 oras ang nakalipas
Broadridge Makati, Pilipinas Buong orasRole Overview · At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. · As a Support Analyst, you will be part of t ...
-
Proposal Support Analyst
9 oras ang nakalipas
Risewave Consulting Inc. Taguig, Pilipinas RemoteYour main responsibility is to offer practical, operational, and organizational assistance toproposal activities of any business-approved opportunities for WTW.Responsibilities:■ Assist the proposal manager by performing the following activities:˗ Create the shell/template/strawm ...
-
Proposal Support Analyst
2 araw ang nakalipas
Risewave Consulting, Inc. Taguig, Pilipinas Buong orasYour main responsibility is to offer practical, operational, and organizational assistance to · proposal activities of any business-approved opportunities for WTW. · Responsibilities · â Assist the proposal manager by performing the following activities: · Ë Create the shell/temp ...
-
Product Support Business Analyst
6 araw ang nakalipas
Willis Towers Watson Taguig, Pilipinas Buong orasAs a Product Support Business Analyst, we know that you are passionate about quality and performance. You enjoy solving problems and you constantly seek new ways to improve quality. If you also want to be part of a dynamic and diverse team responsible for supporting and managing ...
-
Jr. Operations Support Analyst
3 araw ang nakalipas
Polytechnic University of the Philippines Taguig, PilipinasDescription: · The main purpose of this role is to deliver a high-quality customer experience across the Korn Ferry online products business. · Duties and Responsibilities: · The Operations Support Analyst will be responsible for all logistical aspects of a client engagement incl ...
-
Support Services Analyst
3 araw ang nakalipas
Deltek Systems Makati, PilipinasPosition Responsibilities · One of our main contacts for our Ajera Perpetual Customers. Address and contact changes, follow up on payment, handle renewals in Sales Force etc. · Create legal matters for documents requested by customers · Communicate and work closely with other de ...
-
Accounting Support Analyst
4 araw ang nakalipas
Deltek Systems Makati, Pilipinas Buong orasPosition Responsibilities · Frontline support via e-mail and phone to troubleshoot external user issues by accessing our Deltek Support Services web portal to engage with the Deltek Support Services Team. · Provide solutions to customers' accounting-related inquiries by researchi ...
-
Support Analyst – Genesys Cloud
9 oras ang nakalipas
Cardinal Health Taguig, PilipinasKey Responsibilities: · Responsible for end user support of the Genesys Cloud environment. · Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud platform. · Document user support request in our ServiceNow helpdesk soft ...
-
SERVICE DESK ANALYST L3 SUPPORT
4 araw ang nakalipas
Eastvantage Business Solutions Inc. Taguig, Pilipinas Buong orasAbout the role:Provide L2/L3 remote support: Handle complex technical issues, ensuring timely resolution within agreed SLAs. · Device Monitoring: Monitor and proactively respond to alerts generated by various monitoring tools, ensuring uninterrupted service availability. Monitor ...
-
Payroll Support Senior Analyst
2 araw ang nakalipas
Johnson & Johnson Makati, Pilipinas OTHERDaily Operation Management Responsible for payroll processes: · Payroll input/output validation, GTG, GTN and source to target reconciliation · Reporting and payroll administration of Global Apps - Workday, Fidelity, Concur · Vendor invoice verifications, monitoring and review ...
-
Support Analyst
3 araw ang nakalipas
SafetyCulture Manila, PilipinasSafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. · The SC app was launched in 2012 to solve a global problem. Reduce workpl ...
-
Service Desk Support Analyst
2 araw ang nakalipas
Atticus Advisory Solutions Inc Pasig, PilipinasRole Overview:A Service Desk Support Analyst is a key member of the Service Desk team, responsible for providing technical assistance and support to end-users, analyzing and categorizing incoming incidents and service requests, and ensuring timely resolution and customer satisfac ...
-
Enterprise Product System Support Analyst
5 araw ang nakalipas
Dempsey Makati, Pilipinas Buong orasEnterprise Product System Support AnalystHybrid Work Arrangement:4 days RTO1 day WFHMonday-Friday40 hours a weekBachelor's Degree in Computer Science, Information Technology, Information Systems, Computer Engineering or its equivalent · • Minimum of 3 years of work experience in ...
-
ARIS GRC Admin and Support Analyst
2 araw ang nakalipas
ING Makati, Pilipinas Buong orasING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and wher ...
-
Technical Support Analyst
1 araw ang nakalipas
Cambridge University Press & Assessment | Manila Philippines, Manila, Pilipinas Buong orasDiscover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. · We are recruiting for a Technical Support Analyst who w ...
-
Systems Support Analyst
1 araw ang nakalipas
Cambridge University Press & Assessment | Manila Philippines, Manila, Pilipinas Buong orasDiscover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. · We are looking for a Systems Support Analyst to join ou ...
-
Technical Support Analyst
4 araw ang nakalipas
Five9 Inc. Manila, Pilipinas· Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. · We are driven by a passion to transform contact centers into custo ...
-
Application Support Analyst
4 araw ang nakalipas
Sciente International Pte Ltd Metro Manila, Pilipinas Buong orasJob SummaryOur client, an established global financial institution is looking for an experienced Application Support Analyst who are proficient with Linux to maintain critical applications. · Mandatory Skill-set Degree in Computer Science, Information Technology or related discip ...
-
Customer Support Analyst
3 araw ang nakalipas
Microsourcing Philippines Inc Quezon City, PilipinasWith over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · Customer Support Analyst, be 100% YOU with MicroSourcing · A Customer Support Analyst is expected to: · The Customer Support An ...
Senior Support Analyst - Taguig, Pilipinas - Cardinal Health
Paglalarawan
Key Responsibilities
Required Qualifications
Desired Qualifications
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.