Real Time Analyst - Manila

The real-time analyst is responsible for monitoring and analyzing call center data to maintain optimal service levels. · ...

The Real Time Analyst is primarily responsible for managing the daily workflow and usage of resources for the global contact center staff. · This position will work closely with Workforce Schedulers and Workforce Analysts as well as the Operations team and business partners. · Th ...

We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. · ...

The Real Time Analyst is responsible for managing the daily workflow and usage of resources for the global contact center staff. · Manage daily and interval schedules. · Monitor performance in real-time. · ...

We're looking for a Real Time Analyst to monitor, communicate and make changes that positively affect real-time performance. · Evaluate large amounts of dataCommunicate data in a clear manner to Management Teams Team Leaders team membersAdjust staffing according to business needs ...

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). We are broadening our vision beyond diabetes to empower people to take control of health. · Monitor live operational performance across multiple lines of business t ...

The Real-Time Analyst will monitor, analyze and enhance daily staff resources and call handling on a real-time basis. They serve as point of contact for concerns with real-time staffing needs. · Maintain expected occupancy, service levels handle time abandon rate and ASA. · Add o ...

This role involves monitoring analysing enhancing daily staff resources call handling in real time maintaining expected occupancy service levels handle time abandon rate ASA making decisions for correction of any related issues providing reporting including Service Level updates ...

We're Acquire BPO, and we're happy that someone as talented as you is considering this role. RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. · Intraday Management. · Root Cause Analysis. · Contingency Mitigation. · Crisis Liaiso ...

The Dexcom Corporation is looking for a Real-Time Analyst to monitor live operational performance and make data-driven decisions. · ...

We are seeking a Real-Time Analyst to serve as a primary layer for live operations across our Operations Team.This role is designed for a highly autonomous forensic operator who can independently maintain queue stability... · ...

Are you ready to take control of real-time operations in a dynamic contact center environment? At Fusion CX, we are hiring a Real-Time Analyst (RTA) to support our Workforce Management (WFM) function in Manila. · ...

IntouchCX seeks its next generation of leaders for an exciting new challenge. · ...

IntouchCX is seeking a Real Time Analyst Supervisor to lead our RTA Team as they monitor and make changes to positively affect the performance of our Customer Service Representatives. · ...

+Job summary · The Real Time Analyst manages and/or balances service levels for call centers across programs internal locations lines of business products. · ResponsibilitiesMonitors real-time call volume schedule conformance to efficiently utilize staffing resources meet any nec ...

The Real Time Analyst manages service levels for the call center across programs and internal locations to create positive experiences for customers while maintaining an efficient call center enterprise. · Monitors real-time call volume and schedule conformance to efficiently uti ...

+Unify CX seeks an extraordinary Real Time Analyst to join our motivated and ambitious team. · +Bachelor's degree or equivalent work experience · At least 1–2 years of experience in Workforce Management or RTA role · ...

Join a growing team where your real-time insights will support operational excellence. · ...

This is a full-time on-site role for a Real Time Analyst located in Pasay. · The Real Time Analyst will monitor and analyze workforce data to ensure optimal staffing levels. ...

We are seeking an experienced Real Time Analyst to monitor intraday performance, manage schedule adherence, and optimize staffing in NICE CXone. · Monitor real-time queues, agent states, and KPIs within NICE CXone. · Identify performance risks and take immediate corrective action ...