Real Time Analyst - Manila
3 linggo ang nakalipas
Paglalarawan ng trabaho
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Mga katulad na trabaho
About the Job · We're looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions inc ...
5 araw ang nakalipas
The real-time analyst is responsible for monitoring and analyzing call center data to maintain optimal service levels. · ...
1 buwan ang nakalipas
We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. · ...
1 buwan ang nakalipas
As a member of the Customer Service & Support department and part of the Operations Enablement - WFM group which is responsible for the contact centers across Thomson Reuters. The Real Time Analyst is primarily responsible for managing the daily workflow and usage of resources fo ...
1 linggo ang nakalipas
Qualifications · Bachelor's degree in any field. · Minimum of 2 years' experience as a Real-Time Analyst or Process/Product Specialist across multiple support channels (email, phone, chat). · 3+ years of experience handling customers within a call center environment with a strong ...
1 linggo ang nakalipas
The Real-Time Analyst will monitor, analyze and enhance daily staff resources and call handling on a real-time basis. They serve as point of contact for concerns with real-time staffing needs. · Maintain expected occupancy, service levels handle time abandon rate and ASA. · Add o ...
1 buwan ang nakalipas
As a member of the Customer Service & Support department and part of the Operations Enablement - WFM group which is responsible for the contact centers across Thomson Reuters. The Real Time Analyst is primarily responsible for managing the daily workflow and usage of resources fo ...
1 linggo ang nakalipas
This role involves monitoring analysing enhancing daily staff resources call handling in real time maintaining expected occupancy service levels handle time abandon rate ASA making decisions for correction of any related issues providing reporting including Service Level updates ...
1 buwan ang nakalipas
The Dexcom Corporation is looking for a Real-Time Analyst to monitor live operational performance and make data-driven decisions. · ...
1 buwan ang nakalipas
The Company · Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. ...
1 linggo ang nakalipas
In this opportunity as Real Time Analyst, you will monitor daily schedule adherence, manage resources efficiently to meet service level goals. · ...
2 linggo ang nakalipas
The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). We are broadening our vision beyond diabetes to empower people to take control of health. · Monitor live operational performance across multiple lines of business t ...
1 buwan ang nakalipas
· Enable your future · At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable ...
2 araw ang nakalipas
We're Acquire BPO, and we're happy that someone as talented as you is considering this role. RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. · Intraday Management. · Root Cause Analysis. · Contingency Mitigation. · Crisis Liaiso ...
1 buwan ang nakalipas
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. · ...
2 linggo ang nakalipas
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. · Support process by managing transactions as per required quality standards · Fielding all incoming hel ...
2 linggo ang nakalipas
Monitor real time metrics to ensure proper staffing levels and compliance with service level agreements Provide real-time performance reports to Operations leaders in established cadence Proactively communicate intraday challenges impacting service level agreements to Operation l ...
3 linggo ang nakalipas
IntouchCX is seeking a Real Time Analyst Supervisor to lead our RTA Team as they monitor and make changes to positively affect the performance of our Customer Service Representatives. · We're looking for someone with a good understanding of contact center functions including sche ...
2 linggo ang nakalipas
About the Job · We're looking for a Senior Real Time Analyst will be responsible for real time management in support of operations monitoring, analyzing, call routing, operational reporting, minimizing impacting issues, communicating, and making changes that positively affect the ...
5 araw ang nakalipas
About the Job · The Senior Real Time Analyst position will be responsible for providing Workforce Management (WFM) as a service (RTA role) for a client command center. This person will be managing the vendor network. · As Senior Real Time Analyst (RTA), You Will… · Act as shift p ...
2 araw ang nakalipas