Workforce Scheduler - Philippines
1 linggo ang nakalipas
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Mga katulad na trabaho
TransPerfect Is More Than Just a Job… · Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. · As a WFM Analyst you will us ...
1 linggo ang nakalipas
Reporting Specialist, Workforce Management
Para lamang sa mga rehistradong miyembro
Description · Role Purpose · The Workforce Reporting Specialist is responsible for gathering, analyzing, and reporting workforce-related data to support operational efficiency and strategic decision-making. This role ensures accurate and timely delivery of workforce reports, payr ...
1 araw ang nakalipas
We are looking for a detail-oriented and analytical Capacity Planner to support our workforce strategy and ensure staffing plans align with forecasted demand across client programs. · Proven experience in workforce management and capacity planning within a BPO, e-commerce, or ser ...
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Specialist Operational Workforce Management
Para lamang sa mga rehistradong miyembro
A WFM professional provides Operational WFM analytical support and consultative guidance around established WFM processes and procedures. Enabling and educating the Operational Teams on the proper use of established WFM policies and procedures to assist in leading the Operational ...
1 linggo ang nakalipas
· About the Client · Our client is a pioneering health and wellness company leveraging cutting-edge science and natural ingredients to restore and optimize the body's foundational health barriers. Their physician-founded team utilizes advanced technology to preserve and deliver ...
2 araw ang nakalipas
Workforce Management (WFM) Specialist – 100 Remote
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We're offering a fantastic role for an experienced Contact Center Workforce Management Specialist to help optimize workforce performance and enhance customer experiences. · ...
1 buwan ang nakalipas
Job summary · The Lead Assistant Manager – Workforce Management (WFM) plays a critical role in ensuring the contact center is optimally staffed to meet customer demand, service level commitments and cost efficiency objectives. This position acts as a key liaison between Operation ...
1 linggo ang nakalipas
· Overview · Role: ANALYST II, WORKFORCE MANAGEMENT · This position is responsible for managing the site Workforce functions, which include management of workforce personnel, headcount, forecasting, reporting, capacity planning, and strategic planning for workforce process impro ...
11 oras ang nakalipas
analyst ii, workforce management
Para lamang sa mga rehistradong miyembro
Overview: · Role: ANALYST II, WORKFORCE MANAGEMENT · This position is responsible for managing the site Workforce functions, which include management of workforce personnel, headcount, forecasting, reporting, capacity planning, and strategic planning for workforce process improve ...
10 oras ang nakalipas
Workforce / Bench & Redeployment Manager
Para lamang sa mga rehistradong miyembro
· About the Role · We're looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy, ensuring every idle or at-risk assistant is re-engaged within 72 hours.This role combines operational agility with strategic foresight — ...
2 araw ang nakalipas
The Workforce Planner is a key team member of the Workforce Planning Team responsible for delivering solutions to support effective workforce planning including scheduling communication time entry etc. · Communicate with Engineers CSAs to collect 'time worked' – for time entry in ...
3 linggo ang nakalipas
The Realtime Analyst is responsible for monitoring and managing live operational performance to ensure Service Level Agreements (SLAs) are consistently met. · Monitor call volumes and queues. · Track metrics like Average Handle Time (AHT), service level, Average Speed of Answer ( ...
1 linggo ang nakalipas
Location: Remote · Salary: PHP 40,000/month + Performance Bonuses · Benefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities · Schedule: U.S. Hours · About the Role · SmartScale360 is looking for a Healthcare Scheduling Coordinator to support our U.S.-based home care ...
2 araw ang nakalipas
The Real-Time Analyst (RTA) is responsible for monitoring and managing workforce performance in real time to ensure service level targets are consistently met. · Manage intraday staffing levels to ensure SL adherence. · Track and respond to spikes or operational issues impacting ...
1 linggo ang nakalipas
Senior Executive-Workforce Management-WFM
Para lamang sa mga rehistradong miyembro
Manage real-time queues in both contact center, back office, chat, or blended client areas. · Experience in scheduling is a must and at least 3 years experience required to collaborate with other departments to ensure accuracy of forecasts. · ...
2 linggo ang nakalipas
Location: Remote · Salary: PHP 40,000/month + Performance Bonuses · Benefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities · Schedule: U.S. Hours · About the Role · SmartScale360 is hiring a Patient Care Coordinator / Healthcare Scheduler to support our U.S.-based h ...
22 oras ang nakalipas
The Production Supervisor is responsible for overseeing daily operations to ensure efficient processes by monitoring the production and organizing workflows. · ...
2 linggo ang nakalipas
The Real-Time Analyst (RTA) is responsible for monitoring and managing workforce performance in real time to ensure service level targets are consistently met. · Monitor call/chat/email queues and agent availability in real time. · Manage intraday staffing levels to ensure SL adh ...
1 linggo ang nakalipas
Job Summary: · The Workforce Forecasting & Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position is respon ...
2 araw ang nakalipas
Description · An HR Manager is responsible for any planning regarding the human resources and development of a company's workforce, and they must be able to transform all policies into executable plans and departmental procedures. Some of their daily responsibilities include: · E ...
3 araw ang nakalipas