Team Lead - Cebu - EXL Service Philippines, Inc.

    EXL Service Philippines, Inc.
    EXL Service Philippines, Inc. Cebu

    1 araw ang nakalipas

    ₱900,000 - ₱1,600,000 (PHP) bawat taon *
    Paglalarawan

    Short Description

    Overseeing day-to-day operations for Utilization Management – Clinical

    Role / Responsibilities

    • Serves as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution, and critical thinking
    • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
    • Assist new hires to ensure they become productive on the floor in the shortest possible time frame
    • Provide inputs on process and system to team members
    • Client interaction, where required, at the level of Supervisors
    • Ensure compliance with internal policies and procedures, external regulations, and information security standards

    Job Responsibilities

    • Oversee and manage day-to-day operations to ensure all metrics are met, revenues are maximized, and team performance is monitored as per agreed KPIs
    • Communicate productivity expectations, balance workload (e.g., daily team meetings to discuss new updates), monitor efficiency, and initiate control measures to minimize workload variances over time
    • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
    • Provide coaching and feedback to team members to enable performance improvement
    • Ensure the team's understanding and effective use of information system capabilities and functionality
    • Provide inputs on process and system to team members
    • Articulate performance expectations and team objectives while collecting and interpreting balanced measures to evaluate individual staff and team performance
    • Ensure compliance with internal policies and procedures, external regulations, and information security standards
    • Establish an environment and work style that promotes teamwork, cross-product integration, and continuum of care thinking that results in strong performance

    Qualifications

    • Ability to work in a continually challenging environment
    • Good written and verbal communication skills
    • Good leadership skills
    • Customer service oriented
    • Quality oriented
    • Empathy for effective on-the-job coaching and feedback
    • Understanding of end-to-end processes and appreciation of critical parameters
    • Registered Nurse with at least 1 year of clinical and/or UM experience
    • Ability to interpret assignments and understand department strategy
    • Adaptable and able to thrive in a fast-paced environment with strong attention to detail
    • Capacity to multi-task, including use of multiple computer applications simultaneously
    • Effective verbal and listening communication skills
    • Experience making decisions and working independently with little supervision
    • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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Team lead