- Handle and support cases by responding to case comments and email correspondences, and by validating and translating documents to English/Korean.
- Manage Customer Master Data creation, maintenance, deactivation, and reactivation
- Understand downstream processes and dependencies on Customer Master Data
- Follow SOP (Standard Operating Procedures) for Customer Master Data including but not limited to: Global data standards, complete request and maintain tasks within the defined Service Level Agreement
- Maintain Customer Master Data quality and attributes
- Prevent and manage duplicate Customer Master Data records
- Ensure that customer record is complete and accurate
- Ensure that the required documents are provided before requesting new customer creation
- Ensure post account set-up activities are complete to make customer records business ready
- Stay informed of Global Customer Master Data changes
- Bachelor's degree in any related course
- Korean – listen & speak, read & write: Intermediate
- Excellent communication skills
- Continuous improvement mindset
- Working knowledge of Microsoft Office tools (such as Word, PowerPoint, Excel – formulas, conditional formatting, etc.)
- Good customer service and quality-oriented mindset
- Team-oriented person who can multitask and focus on the details
- Structured approach in planning own workload effectively and efficiently
- Minimum 1 year of work experience in master data maintenance, POS and/or other related field
- Knowledge of Salesforce and SAP are advantage
- Proficient research, analytical and problem-solving skills are added advantage
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Data Analyst III
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Data Protection Professional
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Data Quality Specialist
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Brand Manager
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Finance & Accounting Manager
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Data Steward - Taguig, Pilipinas - 3M Service Center APAC Inc.
Paglalarawan
Job Description
The person responsible for maintaining Customer master data quality and integrity by ensuring all customer data created in 3M system adheres to Global Master Data Standards.
The person is also responsible for working with other personnel in related departments to carry out improvement activities/processes for managing customer accounts more effectively and creating reports when required.
Responsibilities: