- Enters merchant account applications within the Co-Pilot system with correct documents provided by payment's sales team.
- Responds to customer issues in a timely and accurate way, via phone, email or chat.
- Identifies customer needs and provides training for customers within reporting tool and gateway.
- Analyzes and report product malfunctions to Sales Support Supervisor for escalation.
- Monitors customer tickets within the Co-Pilot system and reach out to provide assistance if applicable.
- Processes cancellations as reported from First Data/FiServ.
- Makes follow ups with customers weekly to ensure any reported issues has been resolved.
- Meets (1 on 1) with Sales Support Supervisor weekly for any questions.
- Reports to Sales Support Supervisor weekly if any applications are still pending or extended SLA time.
- Reports to Sales Support Supervisor weekly if any support tickets are still pending or extended SLA time
- At least college level
- 2+ years in a customer-supporting role
- Knowledge of Payments is a plus.
- Strong attention to detail
- Strong interpersonal skills
- Analytical skills
- Research and problem-solving skills
- Market-Competitive Compensation
- Generous Allowances and Benefits
- Quarterly Performance Bonus
- Flexible Planned Paid Time Off
- Annual Leave Credit Conversion
- Medical Insurance
- Dependents' HMO for free upon employment
- Dental Coverage
- Comprehensive Life Insurance
- Casual Environment
- Purpose Driven Culture
- Work-life Balance
- Passionate about Community Involvement
- Equal Opportunity Employer
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Sales Support Specialist - Philippines, Central Visayas, Pilipinas - YourMembership
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Paglalarawan
Community Brands is a software company that helps organizations achieve social good. Through our technology, we assist more than 100,000 associations, nonprofits, K-12 schools, faith-based organizations, and partners grow stronger and achieve their missions. Like our clients, our nearly 2,200+ employees strive to improve the world in which they live, and we believe that technology plays an important role in that. We are techies and volunteers who dream big and are motivated by more than just a cool job (though that's a great perk). The Community Brands culture is one where employees can pursue this passion as part of their profession, and we're looking for great employees to join us
Position Overview
Supports to Payments Sales pre and post merchant account setup.
A Day in the Life..
Education and Experience
Other Skills
Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And we look forward to you being part of our story
At Community Brands, a great company awaits you...
