- Provide technical support to clinical facilities, healthcare providers, and internal staff via phone, text, helpdesk, and email while maintaining a high level of professionalism and customer service.
- Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime.
- Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction.
- Maintain accurate and comprehensive records of customer inquiries, issues, and resolutions in the ticketing system for reference and reporting purposes.
- Communicate effectively and empathetically with customers, demonstrating active listening skills and clear communication.
- Stay up-to-date with the latest technological advancements and continually expand knowledge in iOS, Android, Windows, and Mac operating systems.
- Facilitate knowledge sharing by assisting in the development and maintenance of technical support documentation, including knowledge base articles and FAQs.
- Escalate complex or unresolved issues to higher-level technical support or appropriate internal departments for further investigation and resolution.
- Assist in testing and quality assurance activities for software releases and updates, providing feedback and identifying any potential issues.
- Adhere to service level agreements (SLAs), meeting or exceeding defined response times and resolution targets.
- 2-3 years of experience working in IT or technical support roles, preferably within a healthcare or clinical environment.
- Fluent spoken and written English required
- Proficient in providing technical support via phone, text, helpdesk, and email, with a strong focus on customer service and problem-solving skills.
- Extensive knowledge and troubleshooting experience with iOS, Android, Windows, and Mac operating systems.
- Familiarity with electronic health record systems and healthcare IT infrastructure is preferred.
- Excellent organizational skills and the ability to manage multiple tasks effectively, prioritizing work to meet deadlines.
- Fluency in spoken and written English, with strong communication skills and the ability to understand and articulate technical concepts effectively.
- Strong interpersonal skills, able to collaborate effectively with colleagues and stakeholders from various departments.
- Flexibility in work hours, capable of covering shifts from 6:30 AM PST to 10 PM PST based on business needs.
- Quick learner with the ability to adapt to evolving technologies and acquire new technical skills.
- Possessing a calm and composed demeanor, even in high-pressure situations, and capable of delivering high-quality support consistently.
- This position will be as an independent contractor*
- Please submit resume in English*
-
Payments support specialist
2 araw ang nakalipas
NCR Corporation Philippines, Central Visayas, Pilipinas Buong orasDear Aspirant, · Apply for the role, HR will get back to you regarding interview process. · Role: Payments Support specialist · Exp:0-1year · Location: Cebu · CTC: As per norms · Notice period: Immediate/30 days. · Job Description · Job Description · TITLE: NCR Customer Solutions ...
-
Technical Support Specialist
2 araw ang nakalipas
NUSTAR Resort Philippines, Central Visayas, Pilipinas Buong orasDepartment · Service Delivery · Employee Type · Probationary · Position Description · Job Responsibilities:Perform basic computer troubleshooting on client's workstations. · Provide first-level technical support and preliminary investigation for customer issues and service reques ...
-
Network Support Specialist
2 araw ang nakalipas
QUESS PHILIPPINES CORPORATION Philippines, Central Visayas, Pilipinas Buong orasJob Duties · Design, specify and develop project scopes for local and wide area network and equipment upgrades. · Diagnose and troubleshoot network problems over the telephone to determine the source of the problem. · Provide level 2 and 3 technical analysis to clients to include ...
-
Marketing Support Specialist
2 araw ang nakalipas
AMCS Group Central Visayas, Philippines, Pilipinas Buong orasResponsibilities: · Create account lists of prospect accounts against ICP's. · Identify Leads/Contacts based on defined personas. · Source contact details including telephone data and e-mail addresses. · Import sourced leads/contacts to Salesforce and Salesloft · Create Sales ...
-
Sales Support Specialist
2 araw ang nakalipas
YourMembership Philippines, Central Visayas, Pilipinas Buong orasCommunity Brands is a software company that helps organizations achieve social good. Through our technology, we assist more than 100,000 associations, nonprofits, K-12 schools, faith-based organizations, and partners grow stronger and achieve their missions. Like our clients, our ...
-
Audit Support Specialist
2 araw ang nakalipas
QIMA Philippines, Central Visayas, Pilipinas Buong orasCompany Description · At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust. · Operating in over 100 countries, we service the consumer products, food, and life sciences industries, and intelligence for quality and compliance data. · Wha ...
-
Customer Success Support Specialist
2 linggo ang nakalipas
BSA Solutions Careers Central Visayas, PilipinasAbout Us · BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of succe ...
-
Senior Technical Support Specialist
2 araw ang nakalipas
NUSTAR Resort Philippines, Central Visayas, Pilipinas Buong orasDepartment · Service Delivery · Employee Type · Probationary · Job Responsibilities · Perform basic computer troubleshooting on client's workstations. · Provide first-level technical support and preliminary investigation for customer issues and service requests. · Respond to cust ...
-
Reputation and Stakeholder Management Support Specialist
2 araw ang nakalipas
AboitizPower Philippines, Central Visayas, Pilipinas Buong orasJob Summary: · The position is responsible for providing support towards the fulfillment of RSM's strategy and execution of its programs. · Administer the stakeholder management system of the BU. Monitors the BUs performance in relation to its stakeholder management objectives a ...
-
Counselor
2 araw ang nakalipas
Tempe Elementary School District Eastern Visayas, Philippines, Pilipinas Buong orasTITLE: Counselor · Job Description · To provide guidance curriculum, student planning, responsive services and system support to students, parents, teachers and administrators to promote maximum academic, career, and social/personal growth for all students. · Qualifications · Mas ...
-
Paid Media Specialist/SEM Specialist/Google Ads Specialist
2 araw ang nakalipas
MyPortalâ?¢ Marketing Philippines, Central Visayas, Pilipinas Buong orasJob Title: Paid Media Specialist/SEM Specialist/Google Ads Specialist · Job Overview · As a Paid Media Specialist/SEM Specialist/Google Ads Specialist, you play a pivotal role in our team, overseeing and enhancing Google Ads campaigns for our diverse clientele. Your core responsi ...
-
Solar Product Sales
2 araw ang nakalipas
Dempsey Philippines, Central Visayas, Pilipinas Buong orasProduct Sales Specialists help develop sales plans and marketing strategies, targeting high potential customers, to increase product sales and meet established sales goals. Sales Specialists conduct sales presentations and maintain up-to-date and accurate sales records. · Qualifi ...
-
Customer Service Specialist
2 araw ang nakalipas
XTS BPO Philippines, Central Visayas, Pilipinas Buong orasCompany Description · XTS BPO is a leading provider of business process outsourcing (BPO) services with over seven years of experience in delivering high-quality BPO services to clients around the world. The company is headquartered in Cebu City, Philippines, with additional offi ...
-
Data Review Specialist
1 linggo ang nakalipas
Boundless Immigration Central Visayas, Pilipinas Buong orasFunctionality: CSO, Business; Case Production Specialist I · At Boundless | RapidVisa Phils. Inc. · Cebu, Philippines (On-site) · About Boundless Immigration · We're a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. im ...
-
Specialist, Financial Systems
2 araw ang nakalipas
Dover Business Services Philippines, Central Visayas, Pilipinas Buong orasSummary Description: · Dover Business Services (DBS) is looking for a talented Analyst/Specialist to join our Financial Systems Team as we make the shift to a process ownership model, focused on driving process improvements and automation globally. Reporting to the Financial Sys ...
-
Case Production Specialist II
2 araw ang nakalipas
Boundless Immigration Philippines, Central Visayas, Pilipinas Buong orasFunctionality: CSO, Business; Case Production · At Boundless | RapidVisa Phils. Inc. · Cebu, Philippines · About Boundless Immigration · Weâre a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That ...
-
Human Resource Specialist
2 araw ang nakalipas
Qualfon Philippines, Central Visayas, Pilipinas Buong orasJob Title: HUMAN RESOURCE SPECIALIST-LABOR and COMPLIANCE · Work Arrangement: ON-SITE Work location: Qualfon Cebu (Skyrise 3 Bldg., Cebu IT Park, Apas, Cebu City) · GENERAL DESCRIPTION: · The Human Resource Specialist for Labor Compliance aids with and provides HR Administrative ...
-
Data Services Specialist
2 araw ang nakalipas
Benefex Central Visayas, Philippines, Pilipinas Buong orasWho are Benefex ???????? · We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in provid ...
-
Australian Mortgage Loan Processor
2 araw ang nakalipas
VA Platinum | Outsourcing Experts Philippines, Central Visayas, Pilipinas Buong orasDo you have AU Loan processing experience · Used tools like MyCRM, Nexus, Infiniti or FLEX · Want to acquire a Cert IV in Finance and Mortgage Broking · Have an interest in becoming a Parabroker or even a Credit Analyst in the future · If you're committed to growing your career i ...
-
Accounting Specialist
2 araw ang nakalipas
Smartsourcing Central Visayas, Philippines, Pilipinas Buong orasHi We're Smartsourcing, looking for an Accounting Specialist who can work with us full-time and on-site · Where???? Crown 7 Business Centre, Pope John Paul II Ave, Cebu City, Cebu · As an Accounting Specialist, · You will be supporting Smartsourcing's Finance team in processing p ...
Technical Support Specialist - Philippines, Central Visayas, Pilipinas - Skilled Wound Care
2 araw ang nakalipas
Paglalarawan
We are seeking an experienced Technical Support Specialist to join our team and provide exceptional technical support to clinical facilities, healthcare providers, and internal staff. The successful candidate will be responsible for resolving technical issues and providing clinical support through various communication channels, such as phone, text, helpdesk, and email. In addition, the Technical Support Specialist will collaborate with departments including clinical quality assurance, medical billers, and clinical liaisons to deliver world-class support to our facilities and doctors. This position requires flexibility in working hours, covering shifts from 6:30 AM PST to 10 PM PST, based on business needs. Candidates must possess a minimum of 2-3 years of experience in IT or technical support roles and have a strong knowledge of iOS, Android, Windows, and Mac operating systems. Prior experience in healthcare and electronic health record systems is preferred. Excellent organizational skills, time management, and fluency in spoken and written English are essential for this role.Responsibilities
Great Place to Work Certified
Skilled Wound Care is proud to be CertifiedTM by Great Place to Work for the 3rd year in a row. The prestigious award is based entirely on what current employees say about their experience working at Skilled Wound Care. This year, 95% of employees said it's a great place to work – 39% higher than the average U.S. company.
Skilled Wound Care will ask all candidates to perform pre-employment confidential DiSC testing and appropriate relevant skills testing prior to hiring.(Skilled Wound Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information).
