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Makati City

    IT Servicedesk - Makati, Pilipinas - Sytemantech Inc

    Sytemantech Inc
    Sytemantech Inc Makati, Pilipinas

    5 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan
    Service Desk Analyst QualificationPrimarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailbox.
    Logged all request received on ME SDP Ticketing System and continuously monitor status.
    Ensure that all reported IT-related problems and/or requests received are acted upon within the set standards.

    Responsible for logging and issuing incident ticket numbers for all IT-related incidents as reported or escalated by other IT units or groups in coordination with the Incident Management Team.

    Monitor and update the status accordingly as deemed necessary.
    At least 6 months related experience
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