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    JR IT ServiceDesk - Taguig, Pilipinas - Systemantech Inc.

    Systemantech Inc.
    Systemantech Inc. Taguig, Pilipinas

    2 araw ang nakalipas

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    Paglalarawan
    Duties and Responsibilities of IT Services Desk1. Serve as the first point of contact for customers seeking technical assistance over the phone or email.2. Perform remote troubleshooting through diagnostic techniques and pertinent questions.3. Determine the best solution based on the issue and details provided by customers.4. Walk the customer through the problem-solving process.5. Direct unresolved issues to the next level of support personnel.6. Provide accurate information on IT products or services.7. Record events and problems and their resolution in logs.8. Follow-up and update customer status and information.9. Pass on any feedback or suggestions by customers to the appropriate internal team.10. Identify and suggest possible improvements on procedures.
  • Sytemantech Inc

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    3 araw ang nakalipas

    Sytemantech Inc Makati, Pilipinas

    Service Desk Analyst Qualification · Primarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailbox. · Logged all request received on ME SDP Ticketing System and continuously monitor status. · Ensure that all reported IT-related problems and/or reques ...

  • Sytemantech Inc

    IT Servicedesk

    3 araw ang nakalipas

    Sytemantech Inc Makati, Pilipinas Buong oras

    Service Desk Analyst QualificationPrimarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailbox.Logged all request received on ME SDP Ticketing System and continuously monitor status.Ensure that all reported IT-related problems and/or requests receiv ...

  • Systemantech Inc.

    JR IT ServiceDesk

    4 araw ang nakalipas

    Systemantech Inc. Taguig City, Pilipinas

    Duties and Responsibilities of IT Services Desk · 1. Serve as the first point of contact for customers seeking technical assistance over the phone or email. · 2. Perform remote troubleshooting through diagnostic techniques and pertinent questions. · 3. Determine the best solution ...

  • Continental

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    3 araw ang nakalipas

    Continental Taguig, Pilipinas Paid Work

    Continental Shared Services consists of approximately 200 employees across all functions (30 cost centers with a 7M Euro Annual Budget) · Automotive IT: Business Applications (SAP), Manufacturing Applications, Engineering Applications, Infrastructure (i.e. Clients, Datacenter), I ...

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    40 minuto ang nakalipas

    RecruiterPH Ortigas, Pilipinas Permanent

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  • Prov International (Philippines) Inc

    Service Desk Analyst

    12 oras ang nakalipas

    Prov International (Philippines) Inc Metro Manila / NCR, Pilipinas Part time

    Responsibilities of Service Desk Analyst includes but are not limited to: · â–a Be part of the Noble's IT ServiceDesk and handle user contacts via phone/ email/chat regarding · IT incidents and requests. · â–a Document user contact in the ITSM suite (ServiceNow) appropriately ...

  • Systemantech Inc.

    IT User Account Coordinator

    1 araw ang nakalipas

    Systemantech Inc. Quezon City, Pilipinas Permanent

    User Account Coortdinator Duties and Responsibilities. · - Address & properly respond to user inquiries / requests via the different channel available · - Perform first contact resolution for specific request or incident if applicable · - Log & monitor status of IT Infrastructure ...

  • Nordic Jobs

    Norwegian-speaking Customer Service Agents to Manila, Philippines

    5 araw ang nakalipas

    Nordic Jobs Manila, Pilipinas

    Nå ser vi etter norsktalende personer som søker en ny mulighet i Manila Har du interesse for teknisk support? Ser du etter en jobb med mye kundekontakt? Da vil vi høre fra deg · VÃ¥r kunde · Vår kunde i Manila ble grunnlagt i 1976, og er en global IT og business leverandør, som l ...