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Service Desk Analyst
4 araw ang nakalipas
Stagwell Manila, Pilipinas Buong orasStagwell empowers talented, passionate, and creative leaders with vision to deliver breakthrough ideas on behalf of the worldâs most ambitious clients. · We believe that the differences among us fuel innovation and drive us to achieve extraordinary results. We take great pride in ...
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Service Desk Analyst
1 linggo ang nakalipas
Stagwell Manila, PilipinasStagwell empowers talented, passionate, and creative leaders with vision to deliver breakthrough ideas on behalf of the world's most ambitious clients. · We believe that the differences among us fuel innovation and drive us to achieve extraordinary results. We take great pride in ...
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Service Desk Analyst
1 linggo ang nakalipas
Cambridge University Press & Assessment | Manila Manila, Pilipinas Buong orasDiscover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. · We are looking for a Service Desk Analyst who will be a ...
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Service Desk Analyst
4 araw ang nakalipas
The Dairy Farm Company Limited ROHQ Metro Manila, PilipinasThe Team · Service Management or ITSM oversees the service desk, incident management, problem management, change management and IT asset management processes of DFI. As such, it serves as the frontline for providing IT services and addressing technical issues that may arise. It ...
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Service Desk Analyst
2 oras ang nakalipas
Prov International (Philippines) Inc Metro Manila / NCR, Pilipinas Buong orasYour Tasks · • Provides 1st to 2nd level Laptop/Desktop, Mobile and account support · • Provide technology monitoring support including cyber security detection, analysis, reporting, and alerting. · • Ensures team documentations for SOPs and technical documentations are update ...
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Service Desk Analyst
2 araw ang nakalipas
Financial Times Manila, PilipinasAbout Us · The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers s ...
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Senior IT Service Desk Analyst
1 linggo ang nakalipas
Avaloq Manila, Pilipinas Buong orasCompany Description · Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and s ...
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Senior Service Desk Analyst
1 linggo ang nakalipas
TapTalent Manila, PilipinasWe are looking for a Senior Service Desk Analyst who can handle complex IT issues and provide effective solutions for our clients. You will be responsible for managing and maintaining various IT systems and platforms, such as Datto RMM, Addigy, Microsoft 365, Google Workspace, Sp ...
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Jr Service Desk Analyst
2 araw ang nakalipas
Prov International (Philippines) Inc Metro Manila, Pilipinas Buong orasJOB PURPOSE: · Serves as SPOC (Single-Point-Of-Contact) for all IT related concerns. Provides first level support and customer service on company supported computer applications and platforms. · EDUCATION AND EXPERIENCE: Graduate of IT or any related 4-year course · Willing to ...
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Multilingual Service Desk Analyst
2 araw ang nakalipas
Recruiter PH Manila, Pilipinas Buong orasPosition DescriptionEducation requirements · • At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's/College Degree in any fieldKnowledge and skills · • Good written and verbal communication skills in the Norwegian language · • Good computer and IT ...
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IT Service Desk Analyst
2 araw ang nakalipas
Prov International (Philippines) Inc Makati, Pilipinas Buong orasResponsibilities of Service Desk Analyst includes but are not limited to: · â–a Be part of Noble IT Service Desk that provides telephone support answering, logging and prioritizing IT incidents and service requests to ensure that the service level targets are met. · â–a Systema ...
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IT Service Desk Analyst
2 oras ang nakalipas
Nezda Technologies, Inc. Philippines, Quezon City, Pilipinas Buong orasNezda is looking for IT Service Desk Analyst. · Qualifications: · Graduate of IT, Computer Science or any related courses. · With at least 1-3 years experience as IT support technician, IT service desk or technical support. · Job Description: · Responsible in providing technical ...
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Service Desk Analyst
6 araw ang nakalipas
BEST CAREERS AND OPPORTUNITIES Quezon City, Pilipinas Buong orasLOCATION: QUEZON CITY AND CEBU, PHILIPPINES · JOB TITLE: SERVICE DESK ANALYST · The purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives. · Be ...
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Service Desk Analyst
2 araw ang nakalipas
MicroSourcing Quezon City, PilipinasWith more than 6,000 professionals across 9 delivery centers in · the Philippines, MicroSourcing remains the country's largest · provider of offshoring solutions. · Service Desk Analyst, be 100% YOU with MicroSourcing · Job Responsibilities:Troubleshooting: Diagnose and resolve c ...
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Service Desk Support Analyst
4 araw ang nakalipas
Atticus Advisory Solutions Inc Pasig, PilipinasRole Overview:A Service Desk Support Analyst is a key member of the Service Desk team, responsible for providing technical assistance and support to end-users, analyzing and categorizing incoming incidents and service requests, and ensuring timely resolution and customer satisfac ...
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Service Desk Analyst
6 araw ang nakalipas
Eastvantage Taguig, Pilipinas Buong orasABOUT EASTVANTAGE · At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently owned outso ...
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Service Desk Analyst
6 araw ang nakalipas
ECI Taguig, Pilipinas Buong orasECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing c ...
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Service Desk Analyst
3 araw ang nakalipas
NCC Group Philippines Taguig, Philippines, Pilipinas Buong orasRole: Service Desk Analyst · Location: Taguig City, Metro Manila · Schedule: Mid shift · Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. · We are on a mission to make society a safer and more secure place. Our peop ...
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IT Service Desk Analyst
2 araw ang nakalipas
Aumtrend Taguig, PilipinasResponsibilities: · Troubleshooting and resolving user and infrastructure issues. · Taking ownership of support incidents and service requests. · Answering telephone calls and chats · Updating and maintaining tickets within the service management toolset. · Categorize and priori ...
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Service Desk Analyst
3 araw ang nakalipas
Stark Asia Solutions Inc. Taguig, Pilipinas Buong orasWork location: BGC Taguig · Work set-up: Onsite · Shift schedule: Nighshift/Graveyard · Qualifications · -Graduate at any field. · -Undergrads who completed at least 1 year in college are welcome to apply. · -With atleast 18 months BPO experience preferably as a Service Desk or T ...
Service Desk Analyst - Metro Manila / NCR, Pilipinas - Prov International (Philippines) Inc
Paglalarawan
Responsibilities of Service Desk Analyst includes but are not limited to:â–a Be part of the Noble's IT ServiceDesk and handle user contacts via phone/ email/chat regarding
IT incidents and requests.
â–a Document user contact in the ITSM suite (ServiceNow) appropriately and process them as per
standard operating procedures.
â–a Perform initial level diagnosis and use technical/logical skills and our Knowledge database to
troubleshoot IT incidents so as to restore services as quickly as possible.
â–a Work with 2nd and 3rd level teams which can be internal/ external vendors as part of ticket
resolutions. Keep users updated on the course of the ticket.
â–a If assigned to projects, work with project managers to ensure managed system changes/ tasks
are completed to meet business requirements.
â–a Give input to the problem and knowledge processes based on daily work experience
â–a Identify the opportunities to improve overall operational performance & saving costs.
â–a Adherence to MDIT, Group policies and compliance
â–a Willingness and flexibility to travel as per business needs.
â–a Able to work on shifts (24 x 7 x 365) and on demand when business needs.
â–a Other tasks/responsibilities that may be asked from time to time
Documentation and record responsibilities
â–a Ad hoc reporting of support related performances
â–a RCA reports for recorded IT issues
â–a Record user feedback to IT services and report to service owners
Qualification requirements
â–a Bachelor's degree in Computer Science or similar field or equivalent experience
â–a Excellent and experienced people skills
â–a ITIL Foundation or similar process framework experience for more than 1 year
â–a Proactive, identifying issues before they become problems and capable of following a task all
the way to the end
â–a Excellent English skills, spoken and written
â–a Quality conscious, structured, service professional
â–a ServiceNow experience (ITSM tool)
â–a Knowledge within the following technologies:
o Networking and server hardware
o Active Directory
o MS Windows 10
o Office 365