-
Service Desk Analyst
6 araw ang nakalipas
ECI Taguig, Pilipinas Buong orasECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing c ...
-
Service Desk Analyst
6 araw ang nakalipas
Eastvantage Taguig, Pilipinas Buong orasABOUT EASTVANTAGE · At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently owned outso ...
-
Service Desk Analyst
3 araw ang nakalipas
NCC Group Philippines Taguig, Philippines, Pilipinas Buong orasRole: Service Desk Analyst · Location: Taguig City, Metro Manila · Schedule: Mid shift · Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. · We are on a mission to make society a safer and more secure place. Our peop ...
-
IT Service Desk Analyst
2 araw ang nakalipas
Aumtrend Taguig, PilipinasResponsibilities: · Troubleshooting and resolving user and infrastructure issues. · Taking ownership of support incidents and service requests. · Answering telephone calls and chats · Updating and maintaining tickets within the service management toolset. · Categorize and priori ...
-
Service Desk Analyst
3 araw ang nakalipas
Stark Asia Solutions Inc. Taguig, Pilipinas Buong orasWork location: BGC Taguig · Work set-up: Onsite · Shift schedule: Nighshift/Graveyard · Qualifications · -Graduate at any field. · -Undergrads who completed at least 1 year in college are welcome to apply. · -With atleast 18 months BPO experience preferably as a Service Desk or T ...
-
Service Desk Analyst
6 araw ang nakalipas
DXC Technology Taguig City, Pilipinas Buong orasJob Description: · KEY RESPONSIBILITIES · First-Level Support: Respond to incoming IT support requests via phone, email, or chat in a timely and professional manner, primarily in Mandarin, and ensure proper documentation of incidents. · Problem Resolution: Diagnose and troublesho ...
-
Service Desk Analyst
3 araw ang nakalipas
DXC Technology Taguig City, Pilipinas Buong orasJob Description: · KEY RESPONSIBILITIES · First-Level Support: Respond to incoming IT support requests via phone, email, or chat in a timely and professional manner, primarily in Korean, and ensure proper documentation of incidents. · Problem Resolution: Diagnose and troubleshoot ...
-
Service Desk Analyst
5 araw ang nakalipas
DXC Technology Taguig City, Pilipinas Buong orasJob Description: · KEY RESPONSIBILITIES · First-Level Support: Respond to incoming IT support requests via phone, email, or chat in a timely and professional manner, primarily in Korean, and ensure proper documentation of incidents. · Problem Resolution: Diagnose and troubleshoot ...
-
Service Desk Analyst
4 araw ang nakalipas
Stagwell Manila, Pilipinas Buong orasStagwell empowers talented, passionate, and creative leaders with vision to deliver breakthrough ideas on behalf of the worldâs most ambitious clients. · We believe that the differences among us fuel innovation and drive us to achieve extraordinary results. We take great pride in ...
-
Service Desk Analyst
1 linggo ang nakalipas
Stagwell Manila, PilipinasStagwell empowers talented, passionate, and creative leaders with vision to deliver breakthrough ideas on behalf of the world's most ambitious clients. · We believe that the differences among us fuel innovation and drive us to achieve extraordinary results. We take great pride in ...
-
Service Desk Analyst
1 linggo ang nakalipas
Cambridge University Press & Assessment | Manila Manila, Pilipinas Buong orasDiscover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. · We are looking for a Service Desk Analyst who will be a ...
-
Service Desk Analyst
5 oras ang nakalipas
Prov International (Philippines) Inc Metro Manila / NCR, Pilipinas Part timeResponsibilities of Service Desk Analyst includes but are not limited to: · â–a Be part of the Noble's IT ServiceDesk and handle user contacts via phone/ email/chat regarding · IT incidents and requests. · â–a Document user contact in the ITSM suite (ServiceNow) appropriately ...
-
Service Desk Support Analyst
4 araw ang nakalipas
Atticus Advisory Solutions Inc Pasig, PilipinasRole Overview:A Service Desk Support Analyst is a key member of the Service Desk team, responsible for providing technical assistance and support to end-users, analyzing and categorizing incoming incidents and service requests, and ensuring timely resolution and customer satisfac ...
-
Multilingual Service Desk Analyst
4 araw ang nakalipas
Manpower Core Group Inc. Taguig, Pilipinas Buong orasKey SkillsCustomer ServiceCOMPUTER SKILLTechnicalAnalytical SkillsProblem SolvingJob Title: Multilingual Service Desk Analyst (Polish)Category: Service Desk / End User ServicesMain location: Taguig (Onsite)Salary: PHP 70, ,000Employment Type: Full TimeWant to expand your experien ...
-
Multilingual Service Desk Analyst
4 araw ang nakalipas
Gratitude Philippines Taguig, Pilipinas PermanentYour future duties and responsibilities: · Your main responsibilities as a Multilingual Service Desk Analyst are as follows: · • Resolve issues utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual ...
-
Service Desk Analyst
3 araw ang nakalipas
Financial Times Manila, PilipinasAbout Us · The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers s ...
-
Service Desk Analyst
4 araw ang nakalipas
The Dairy Farm Company Limited ROHQ Metro Manila, PilipinasThe Team · Service Management or ITSM oversees the service desk, incident management, problem management, change management and IT asset management processes of DFI. As such, it serves as the frontline for providing IT services and addressing technical issues that may arise. It ...
-
Service Desk Analyst
5 oras ang nakalipas
Prov International (Philippines) Inc Metro Manila / NCR, Pilipinas Buong orasYour Tasks · • Provides 1st to 2nd level Laptop/Desktop, Mobile and account support · • Provide technology monitoring support including cyber security detection, analysis, reporting, and alerting. · • Ensures team documentations for SOPs and technical documentations are update ...
-
Service Desk Technical Analyst
3 araw ang nakalipas
CGI Philippines, Taguig, Pilipinas Buong orasPosition Description · We are seeking a dedicated and enthusiastic Finnish speaking L1 Customer Support Agent to join our growing team. · The L1 Customer Support Agent will be responsible for providing exceptional customer service and technical support to our clients via phone, e ...
-
Service Desk Analyst L1
5 araw ang nakalipas
MicroSourcing Taguig, PilipinasResponsibilitiesResolve up to 80% of incidents and requests during the first / initial contact or providing correct diagnosis and warm transfer to Level 2 service providers when unable to resolve incidents · Identifying and resolving technical problems · Dialing into systems and ...
IT Service Desk Analyst - Makati, Pilipinas - Prov International (Philippines) Inc
Paglalarawan
Responsibilities of Service Desk Analyst includes but are not limited to:â–a Be part of Noble IT Service Desk that provides telephone support answering, logging and prioritizing IT incidents and service requests to ensure that the service level targets are met.
â–a Systematically interprets user problems and identifies solutions and possible side effects.â–a Document user contact in the ITSM suite (ServiceNow) appropriately and process them as per standard operating procedures.
â–a Perform initial level diagnosis and use technical/logical skills to troubleshoot incidents with complex IT issues to restore services as quickly as possible on the first contact
â–a Perform hands-on troubleshooting related to software and hardware (IT equipment, desktop, laptop, application), finding solutions from Noble Knowledge database
â–a Work with 2nd and 3rd level teams which can be internal/external vendors as part of ticket resolutions. Keep users updated on the course of the ticket.
â–a If assigned to projects, work with project managers to ensure managed system changes/tasks are completed to meet business requirements.
â–a Give input to the problem and knowledge processes based on daily work experienceâ–a Identify the opportunities to improve overall operational performance & saving costs.
â–a Adherence to Noble IT, Group policies and compliance
â–a Willingness and flexibility to travel as per business needs.
â–a Able to work on shifts (24 x 7 x 365) and on demand when business needs.
â–a Other tasks/responsibilities that may be asked from time to time
â–a Troubleshoot system failures or bugs and provide solutions to restore functionality
â–a Walk users step-by-step through the problem-solving process
Documentation and record responsibilities
â–a Ad hoc reporting of support related performances
â–a RCA reports for recorded IT issues
â–a Record user feedback to IT services and report to service owners
Qualification requirements
â–a Bachelor's degree in Computer Science or similar field or equivalent experience
â–a Strong customer skills and excellent analytical and problem-solving skills
â–a ITIL V4 Foundation or similar process framework experience for more than 1 year
â–a Proactive, identifying issues before they become problems and capable of following a task all the way to the end
â–a Quality conscious, structured, service professional and fast learner
â–a Technical skills related to desktop/laptop/printer/applications/hardware issues
â–a Proven experience as computer technician or similar role
â–a Thorough knowledge of computer systems and IT components
â–a Relevant certifications (e.g. CompTIA A+) will be an advantage
â–a The ability to break down technological processes and deliver clear, step-by-step instructions â–a Knowledge within the following technologies:
o ServiceNow (ITSM Tool)
o Network and server
o Active Directory
o MS Windows 10, 11
o Office 365
o Admin tools - Admin Exchange, Teams Admin, Azure AD
o VPN – Cisco AnyConnect, Global Protect
o MS SCCM – System Center Configuration Manager
Mga gumagamit ng propesyon na IT Service Desk Analyst sa Makati City
-
marj Pecha
Freelancer
-
Jannen Adrino
Logistics Administrator
-
aiko mendoza
Hello, I'm looking for Product Owner job opportunity. · Please download my resume or email me at aik ...
-
Jersey Vinculado
Waiter/Cashier/ Sales Consultant/ TNvs Driver