- Provide exemplary internal and external Customer service surrounding the Company's Pioneering Principles.
- Greet and serve Customers with the highest degree of courtesy and professionalism.
- Log and categorizes Incidents and Service Request tickets.
- Set correct priorities of tickets received.
- Provide first level troubleshooting, support and resolution for application, hardware and communications problems.
- Manage the lifecycle of Incidents and Requests escalate ticket as necessary and close tickets when the user is satisfied.
- Respond to end-user issues via telephone or email; or via Incidents/Service Requests tickets using DFSC Ticketing System, ITSM.
- Provide technical and operational support for end-users.
- Partner with other Departments to implement new programs or provide technical assistance.
- Coordinate with IT resources to understand and minimize the impact of potential widespread issues.
- Bachelor's Degree in Computer Science / Information Technology or equivalent.
- Good interpersonal, verbal, written English communication skills.
- With basic to advanced hardware troubleshooting skills know-how.
- Basic to advanced skills in MS Office 2007/2010/2013 preferred.
- Equivalent technical work experience a plus.
- With knowledge of Incident Management and Active Directory a definite advantage.
- Ability to maintain the highest level of confidentiality.
- Ability to multi-task and set priorities.
- Ability to adapt to a fast-paced environment.
- Willing to work on cyclical shifts (night shift, holidays, weekends).
- Amenable to work in Ortigas, Pasig City.
- Newly graduates who possess most of the qualifications mentioned above are welcome to apply.
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Service Desk Analyst
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Stagwell Manila, Pilipinas Buong orasStagwell empowers talented, passionate, and creative leaders with vision to deliver breakthrough ideas on behalf of the worldâs most ambitious clients. · We believe that the differences among us fuel innovation and drive us to achieve extraordinary results. We take great pride in ...
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Stagwell Manila, PilipinasStagwell empowers talented, passionate, and creative leaders with vision to deliver breakthrough ideas on behalf of the world's most ambitious clients. · We believe that the differences among us fuel innovation and drive us to achieve extraordinary results. We take great pride in ...
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Cambridge University Press & Assessment | Manila Manila, Pilipinas Buong orasDiscover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. · We are looking for a Service Desk Analyst who will be a ...
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Prov International (Philippines) Inc Metro Manila / NCR, Pilipinas Part timeResponsibilities of Service Desk Analyst includes but are not limited to: · â–a Be part of the Noble's IT ServiceDesk and handle user contacts via phone/ email/chat regarding · IT incidents and requests. · â–a Document user contact in the ITSM suite (ServiceNow) appropriately ...
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Financial Times Manila, PilipinasAbout Us · The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers s ...
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Prov International (Philippines) Inc Metro Manila / NCR, Pilipinas Buong orasYour Tasks · • Provides 1st to 2nd level Laptop/Desktop, Mobile and account support · • Provide technology monitoring support including cyber security detection, analysis, reporting, and alerting. · • Ensures team documentations for SOPs and technical documentations are update ...
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Avaloq Manila, Pilipinas Buong orasCompany Description · Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and s ...
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TapTalent Manila, PilipinasWe are looking for a Senior Service Desk Analyst who can handle complex IT issues and provide effective solutions for our clients. You will be responsible for managing and maintaining various IT systems and platforms, such as Datto RMM, Addigy, Microsoft 365, Google Workspace, Sp ...
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Recruiter PH Manila, Pilipinas Buong orasPosition DescriptionEducation requirements · • At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's/College Degree in any fieldKnowledge and skills · • Good written and verbal communication skills in the Norwegian language · • Good computer and IT ...
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Prov International (Philippines) Inc Metro Manila, Pilipinas Buong orasJOB PURPOSE: · Serves as SPOC (Single-Point-Of-Contact) for all IT related concerns. Provides first level support and customer service on company supported computer applications and platforms. · EDUCATION AND EXPERIENCE: Graduate of IT or any related 4-year course · Willing to ...
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Prov International (Philippines) Inc Makati, Pilipinas Buong orasResponsibilities of Service Desk Analyst includes but are not limited to: · â–a Be part of Noble IT Service Desk that provides telephone support answering, logging and prioritizing IT incidents and service requests to ensure that the service level targets are met. · â–a Systema ...
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Nezda Technologies, Inc. Philippines, Quezon City, Pilipinas Buong orasNezda is looking for IT Service Desk Analyst. · Qualifications: · Graduate of IT, Computer Science or any related courses. · With at least 1-3 years experience as IT support technician, IT service desk or technical support. · Job Description: · Responsible in providing technical ...
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BEST CAREERS AND OPPORTUNITIES Quezon City, Pilipinas Buong orasLOCATION: QUEZON CITY AND CEBU, PHILIPPINES · JOB TITLE: SERVICE DESK ANALYST · The purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives. · Be ...
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MicroSourcing Quezon City, PilipinasWith more than 6,000 professionals across 9 delivery centers in · the Philippines, MicroSourcing remains the country's largest · provider of offshoring solutions. · Service Desk Analyst, be 100% YOU with MicroSourcing · Job Responsibilities:Troubleshooting: Diagnose and resolve c ...
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Atticus Advisory Solutions Inc Pasig, PilipinasRole Overview:A Service Desk Support Analyst is a key member of the Service Desk team, responsible for providing technical assistance and support to end-users, analyzing and categorizing incoming incidents and service requests, and ensuring timely resolution and customer satisfac ...
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Eastvantage Taguig, Pilipinas Buong orasABOUT EASTVANTAGE · At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently owned outso ...
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NCC Group Philippines Taguig, Philippines, Pilipinas Buong orasRole: Service Desk Analyst · Location: Taguig City, Metro Manila · Schedule: Mid shift · Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. · We are on a mission to make society a safer and more secure place. Our peop ...
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ECI Taguig, Pilipinas Buong orasECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing c ...
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Aumtrend Taguig, PilipinasResponsibilities: · Troubleshooting and resolving user and infrastructure issues. · Taking ownership of support incidents and service requests. · Answering telephone calls and chats · Updating and maintaining tickets within the service management toolset. · Categorize and priori ...
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DXC Technology Taguig City, Pilipinas Buong orasJob Description: · KEY RESPONSIBILITIES · First-Level Support: Respond to incoming IT support requests via phone, email, or chat in a timely and professional manner, primarily in Korean, and ensure proper documentation of incidents. · Problem Resolution: Diagnose and troubleshoot ...
Service Desk Analyst - Metro Manila, Pilipinas - The Dairy Farm Company Limited ROHQ
Paglalarawan
The TeamService Management or ITSM oversees the service desk, incident management, problem management, change management and IT asset management processes of DFI. As such, it serves as the frontline for providing IT services and addressing technical issues that may arise. It is responsible for managing and supporting enterprise-wide productivity tools such as e-mail, chat, Word, Excel and PowerPoint. It also ensures that industry-standard best practices such as ITIL and ITSM tools such as the ticketing system, service catalog and configuration management tools are applied to the rest of the firm.
Responsibilities
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