- Provide first and second level support for IT incidents and requests, ensuring timely and accurate resolution.
- Monitor and troubleshoot IT systems and platforms, such as Datto RMM, Addigy, Microsoft 365, Google Workspace, Spanning, Datto Endpoint Backup, Windows and Mac OS.
- Perform regular backups, updates, and maintenance of IT systems and platforms.
- Escalate complex or unresolved issues to third level support or vendors as needed.
- Create and maintain IT documentation, such as procedures, manuals, reports, and tickets.
- Train and mentor junior staff on IT systems and platforms, best practices, and customer service skills.
- Ensure compliance with IT policies, standards, and security measures.
- Collaborate with other IT staff and stakeholders to improve IT servic delivery and customer satisfaction.
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
- At least 5 years of experience in IT service desk or technical support roles.
- Advanced knowledge and skills in IT systems and platforms, such as Datto RMM, Addigy, Microsoft 365, Google Workspace, Spanning, Datto Endpoint Backup, Windows and Mac OS.
- Excellent communication, problem-solving, and customer service skills.
- Ability to work independently and as part of a team.
- Ability to prioritize and manage multiple tasks and deadlines.
- Certifications in IT systems and platforms, such as Datto RMM, Addigy, Microsoft 365, Google Workspace, Spanning, Datto Endpoint Backup, Windows and Mac OS, are preferred.
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Service Desk Analyst
5 araw ang nakalipas
Stagwell Philippines, Manila, Pilipinas Buong orasStagwell empowers talented, passionate, and creative leaders with vision to deliver breakthrough ideas on behalf of the worldâs most ambitious clients. · We believe that the differences among us fuel innovation and drive us to achieve extraordinary results. We take great pride in ...
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Service Desk Analyst
2 linggo ang nakalipas
Stagwell Manila, PilipinasStagwell empowers talented, passionate, and creative leaders with vision to deliver breakthrough ideas on behalf of the world's most ambitious clients. · We believe that the differences among us fuel innovation and drive us to achieve extraordinary results. We take great pride in ...
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Service Desk Analyst
5 araw ang nakalipas
Cambridge University Press & Assessment | Manila Philippines, Manila, Pilipinas Buong orasDiscover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. · We are looking for a Service Desk Analyst who will be a ...
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Service Desk Analyst
5 araw ang nakalipas
The Dairy Farm Company Limited ROHQ Metro Manila / NCR, Pilipinas Buong orasThe Team · Service Management or ITSM oversees the service desk, incident management, problem management, change management and IT asset management processes of DFI. As such, it serves as the frontline for providing IT services and addressing technical issues that may arise. It ...
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Service Desk Analyst
5 araw ang nakalipas
Financial Times Manila, Philippines, Pilipinas Buong orasAbout Us · The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers s ...
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Service Desk Analyst
5 araw ang nakalipas
Prov International (Philippines) Inc Metro Manila / NCR, Pilipinas Buong orasYour Tasks · • Provides 1st to 2nd level Laptop/Desktop, Mobile and account support · • Provide technology monitoring support including cyber security detection, analysis, reporting, and alerting. · • Ensures team documentations for SOPs and technical documentations are update ...
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Senior IT Service Desk Analyst
2 linggo ang nakalipas
Avaloq Manila, Pilipinas Buong orasCompany Description · Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and s ...
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Jr Service Desk Analyst
5 araw ang nakalipas
Prov International (Philippines) Inc Metro Manila / NCR, Pilipinas Buong orasJOB PURPOSE: · Serves as SPOC (Single-Point-Of-Contact) for all IT related concerns. Provides first level support and customer service on company supported computer applications and platforms. · EDUCATION AND EXPERIENCE: Graduate of IT or any related 4-year course · Willing to ...
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Multilingual Service Desk Analyst
1 linggo ang nakalipas
Recruiter PH Manila, Pilipinas Buong orasPosition DescriptionEducation requirements · • At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's/College Degree in any fieldKnowledge and skills · • Good written and verbal communication skills in the Norwegian language · • Good computer and IT ...
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IT Service Desk Analyst
5 araw ang nakalipas
Prov International (Philippines) Inc Makati City, Pilipinas Buong orasResponsibilities of Service Desk Analyst includes but are not limited to: · â–a Be part of Noble IT Service Desk that provides telephone support answering, logging and prioritizing IT incidents and service requests to ensure that the service level targets are met. · â–a Systema ...
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IT Service Desk Analyst
5 araw ang nakalipas
Nezda Technologies, Inc. Philippines, Quezon City, Pilipinas Buong orasNezda is looking for IT Service Desk Analyst. · Qualifications: · Graduate of IT, Computer Science or any related courses. · With at least 1-3 years experience as IT support technician, IT service desk or technical support. · Job Description: · Responsible in providing technical ...
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Service Desk Analyst
5 araw ang nakalipas
BEST CAREERS AND OPPORTUNITIES Philippines, Quezon City, Pilipinas Buong orasLOCATION: QUEZON CITY AND CEBU, PHILIPPINES · JOB TITLE: SERVICE DESK ANALYST · The purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives. · Be ...
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Service Desk Analyst
5 araw ang nakalipas
MicroSourcing Philippines, Quezon City, Pilipinas Buong orasWith more than 6,000 professionals across 9 delivery centers in · the Philippines, MicroSourcing remains the country's largest · provider of offshoring solutions. · Service Desk Analyst, be 100% YOU with MicroSourcing · Job Responsibilities:Troubleshooting: Diagnose and resolve c ...
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Service Desk Support Analyst
1 linggo ang nakalipas
Atticus Advisory Solutions Inc Pasig, PilipinasRole Overview:A Service Desk Support Analyst is a key member of the Service Desk team, responsible for providing technical assistance and support to end-users, analyzing and categorizing incoming incidents and service requests, and ensuring timely resolution and customer satisfac ...
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Service Desk Analyst
1 linggo ang nakalipas
Eastvantage Taguig, Pilipinas Buong orasABOUT EASTVANTAGE · At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently owned outso ...
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Service Desk Analyst
5 araw ang nakalipas
NCC Group Philippines Philippines, Taguig, Pilipinas Buong orasRole: Service Desk Analyst · Location: Taguig City, Metro Manila · Schedule: Mid shift · Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. · We are on a mission to make society a safer and more secure place. Our peop ...
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Service Desk Analyst
5 araw ang nakalipas
ECI Taguig, Philippines, Pilipinas Buong orasECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing c ...
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IT Service Desk Analyst
5 araw ang nakalipas
Aumtrend Philippines, Taguig, Pilipinas Buong orasResponsibilities: · Troubleshooting and resolving user and infrastructure issues. · Taking ownership of support incidents and service requests. · Answering telephone calls and chats · Updating and maintaining tickets within the service management toolset. · Categorize and priori ...
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Service Desk Analyst
18 oras ang nakalipas
Nityo Infotech Taguig, PilipinasQualifications: · - At least 1-2 years Experience at Service Desk or any relevant position · - Must have good communication skills · - Amenable to work at night shift schedule ...
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Service Desk Analyst
1 linggo ang nakalipas
DXC Technology Taguig City, Pilipinas Buong orasJob Description: · KEY RESPONSIBILITIES · First-Level Support: Respond to incoming IT support requests via phone, email, or chat in a timely and professional manner, primarily in Korean, and ensure proper documentation of incidents. · Problem Resolution: Diagnose and troubleshoot ...
Senior Service Desk Analyst - Manila, Pilipinas - TapTalent
Paglalarawan
We are looking for a Senior Service Desk Analyst who can handle complex IT issues and provide effective solutions for our clients. You will be responsible for managing and maintaining various IT systems and platforms, such as Datto RMM, Addigy, Microsoft 365, Google Workspace, Spanning, Datto Endpoint Backup, Windows and Mac OS. You will also be involved in training and mentoring junior staff, creating and updating documentation, and ensuring compliance with IT policies and standards.