- Resolve issues utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
- Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy, and proficiency.
- To work in partnership with local management, colleagues, and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
- Produce quality work and results.
- Ensure fast and accurate turnaround of work.
- Solve problems using agreed-upon procedures as well as proper escalation processes.
- Develop a comprehensive understanding and mastery of all tools.
- Remain updated on products, policies, procedure,s and other important operational issues.
- To come in on time and on scheduled shifts and adhere to breaks as assigned by the staff manager.
- Follow the rest day schedule as assigned.
- Advice staff manager of planned leaves as stated in the Handbook.
- Maintain quality standards in accordance with agreed metrics.
- Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.
- To submit necessary service delivery reports.
- Ensure feedback is given to the staff manager if potential issues are detected.
- Ensure feedback is given to the staff manager if process improvement measures can be implemented.
- Ensure attendance at planned meetings.
- Proficient in written and verbal communication in the English and Polish language.
- Keen attention to detail.
- Proficient computer and technical skills.
- Solid analytical and problem-solving skills.
- Good process mapping ability.
- Proactive, service-minded and able to multi-task.
- Good interpersonal skills (empathy, verbal dexterity, etc.)
- Background in IT or Finance or HR is a plus.
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Service Desk Analyst
1 linggo ang nakalipas
Eastvantage Taguig, Pilipinas Buong orasABOUT EASTVANTAGE · At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently owned outso ...
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NCC Group Philippines Philippines, Taguig, Pilipinas Buong orasRole: Service Desk Analyst · Location: Taguig City, Metro Manila · Schedule: Mid shift · Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. · We are on a mission to make society a safer and more secure place. Our peop ...
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Service Desk Analyst
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ECI Taguig, Philippines, Pilipinas Buong orasECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing c ...
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Service Desk Analyst
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Stark Asia Solutions Inc. Taguig, Pilipinas Buong orasWork location: BGC Taguig · Work set-up: Onsite · Shift schedule: Nighshift/Graveyard · Qualifications · -Graduate at any field. · -Undergrads who completed at least 1 year in college are welcome to apply. · -With atleast 18 months BPO experience preferably as a Service Desk or T ...
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Service Desk Analyst
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DXC Technology Taguig City, Pilipinas Buong orasJob Description: · KEY RESPONSIBILITIES · First-Level Support: Respond to incoming IT support requests via phone, email, or chat in a timely and professional manner, primarily in Korean, and ensure proper documentation of incidents. · Problem Resolution: Diagnose and troubleshoot ...
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Service Desk Analyst
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DXC Technology Taguig City, Pilipinas Buong orasJob Description: · KEY RESPONSIBILITIES · First-Level Support: Respond to incoming IT support requests via phone, email, or chat in a timely and professional manner, primarily in Korean, and ensure proper documentation of incidents. · Problem Resolution: Diagnose and troubleshoot ...
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Service Desk Analyst
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IT Service Desk Analyst
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Prov International (Philippines) Inc Makati City, Pilipinas Buong orasResponsibilities of Service Desk Analyst includes but are not limited to: · â–a Be part of Noble IT Service Desk that provides telephone support answering, logging and prioritizing IT incidents and service requests to ensure that the service level targets are met. · â–a Systema ...
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Multilingual Service Desk Analyst
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Gratitude Philippines Taguig, Pilipinas PermanentYour future duties and responsibilities: · Your main responsibilities as a Multilingual Service Desk Analyst are as follows: · • Resolve issues utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual ...
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Service Desk Technical Analyst
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CGI Taguig, Philippines, Pilipinas Buong orasPosition Description · We are seeking a dedicated and enthusiastic Finnish speaking L1 Customer Support Agent to join our growing team. · The L1 Customer Support Agent will be responsible for providing exceptional customer service and technical support to our clients via phone, e ...
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MicroSourcing Taguig, Philippines, Pilipinas Buong orasResponsibilitiesResolve up to 80% of incidents and requests during the first / initial contact or providing correct diagnosis and warm transfer to Level 2 service providers when unable to resolve incidents · Identifying and resolving technical problems · Dialing into systems and ...
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SERVICE DESK ANALYST L3 SUPPORT
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Atticus Advisory Solutions Inc Pasig, PilipinasRole Overview:A Service Desk Support Analyst is a key member of the Service Desk team, responsible for providing technical assistance and support to end-users, analyzing and categorizing incoming incidents and service requests, and ensuring timely resolution and customer satisfac ...
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Service Desk Analyst
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Stagwell Philippines, Manila, Pilipinas Buong orasStagwell empowers talented, passionate, and creative leaders with vision to deliver breakthrough ideas on behalf of the worldâs most ambitious clients. · We believe that the differences among us fuel innovation and drive us to achieve extraordinary results. We take great pride in ...
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Service Desk Analyst
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BEST CAREERS AND OPPORTUNITIES Philippines, Quezon City, Pilipinas Buong orasLOCATION: QUEZON CITY AND CEBU, PHILIPPINES · JOB TITLE: SERVICE DESK ANALYST · The purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives. · Be ...
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Service Desk Analyst
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MicroSourcing Philippines, Quezon City, Pilipinas Buong orasWith more than 6,000 professionals across 9 delivery centers in · the Philippines, MicroSourcing remains the country's largest · provider of offshoring solutions. · Service Desk Analyst, be 100% YOU with MicroSourcing · Job Responsibilities:Troubleshooting: Diagnose and resolve c ...
Multilingual Service Desk Analyst - Taguig, Pilipinas - Manpower Core Group Inc.
Paglalarawan
Key SkillsCustomer ServiceCOMPUTER SKILLTechnicalAnalytical SkillsProblem SolvingJob Title:
Multilingual Service Desk Analyst (Polish)
Category:
Service Desk / End User ServicesMain location: Taguig (Onsite)
Salary:
PHP 70, ,000
Employment Type:
Full TimeWant to expand your experience in one of the world's largest IT and business consulting services firms?Your future duties and responsibilities:Your main responsibilities as a Multilingual Service Desk Analyst are as follows:
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of a member as classified.
All members may be required to perform duties outside of their normal responsibilities from time to time, as needed.Required qualifications to be successful in this role:
