- Resolve up to 80% of incidents and requests during the first / initial contact or providing correct diagnosis and warm transfer to Level 2 service providers when unable to resolve incidents
- Identifying and resolving technical problems
- Dialing into systems and providing most 'remote connection' services, according to agreed procedures
- Answering technical queries, providing advice and education to end users on IS services
- Ensuring critical and major incidents are escalated appropriately, according to established procedures
- Maintaining accurate and comprehensive log entries of faults (and notes), with resolution and contact details
- Ensuring the integrity of the information loaded into ServiceNow
- Providing the business with a professional service by ensuring requests are regularly updated and realistic resolution times are provided
- Using appropriate tool sets to maintain open communications with end users, according to established procedures
- Working on tasks as assigned by Team Leaders
- Providing an effective interface between users and service providers supplying all necessary diagnostic information according to established procedures
- Ensuring effective hand-over of incidents at end of shift, according to established procedures
- Bacheloru0027s Degree or Associateu0027s Degree in Information Technology or, Two(2) Years in a Related Study
- One (1) Year Technical Support Experience - Service Desk, Helpdesk, or Similar/Related Job Function is Needed
- Demonstrates Business Communication Skills - with Strong Customer Service Orientation -- Able to Articulate Thoughts and Maintain Positive Working Relationships -- (via Existing Communication Tools/Methods - - Email, Chat, Phone, etc.)
- Excellent Telephony Skills (Phone Etiquette
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Service Desk Analyst
1 linggo ang nakalipas
Eastvantage Taguig, Pilipinas Buong orasABOUT EASTVANTAGE · At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently owned outso ...
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Service Desk Analyst
2 araw ang nakalipas
ECI Taguig, Philippines, Pilipinas Buong orasECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing c ...
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Service Desk Analyst
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NCC Group Philippines Philippines, Taguig, Pilipinas Buong orasRole: Service Desk Analyst · Location: Taguig City, Metro Manila · Schedule: Mid shift · Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. · We are on a mission to make society a safer and more secure place. Our peop ...
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IT Service Desk Analyst
2 araw ang nakalipas
Aumtrend Philippines, Taguig, Pilipinas Buong orasResponsibilities: · Troubleshooting and resolving user and infrastructure issues. · Taking ownership of support incidents and service requests. · Answering telephone calls and chats · Updating and maintaining tickets within the service management toolset. · Categorize and priori ...
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DXC Technology Taguig City, Pilipinas Buong orasJob Description: · KEY RESPONSIBILITIES · First-Level Support: Respond to incoming IT support requests via phone, email, or chat in a timely and professional manner, primarily in Korean, and ensure proper documentation of incidents. · Problem Resolution: Diagnose and troubleshoot ...
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Service Desk Analyst
1 linggo ang nakalipas
DXC Technology Taguig City, Pilipinas Buong orasJob Description: · KEY RESPONSIBILITIES · First-Level Support: Respond to incoming IT support requests via phone, email, or chat in a timely and professional manner, primarily in Korean, and ensure proper documentation of incidents. · Problem Resolution: Diagnose and troubleshoot ...
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Service Desk Analyst
2 araw ang nakalipas
DXC Technology Taguig City, Pilipinas Buong orasJob Description: · KEY RESPONSIBILITIES · First-Level Support: Respond to incoming IT support requests via phone, email, or chat in a timely and professional manner, primarily in Mandarin, and ensure proper documentation of incidents. · Problem Resolution: Diagnose and troublesho ...
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Service Desk Analyst
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Stark Asia Solutions Inc. Taguig, Pilipinas Buong orasWork location: BGC Taguig · Work set-up: Onsite · Shift schedule: Nighshift/Graveyard · Qualifications · -Graduate at any field. · -Undergrads who completed at least 1 year in college are welcome to apply. · -With atleast 18 months BPO experience preferably as a Service Desk or T ...
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IT Service Desk Analyst
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Prov International (Philippines) Inc Makati City, Pilipinas Buong orasResponsibilities of Service Desk Analyst includes but are not limited to: · â–a Be part of Noble IT Service Desk that provides telephone support answering, logging and prioritizing IT incidents and service requests to ensure that the service level targets are met. · â–a Systema ...
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6 oras ang nakalipas
Manpower Core Group Inc. Taguig, Pilipinas Buong orasKey SkillsCustomer ServiceCOMPUTER SKILLTechnicalAnalytical SkillsProblem SolvingJob Title: Multilingual Service Desk Analyst (Polish)Category: Service Desk / End User ServicesMain location: Taguig (Onsite)Salary: PHP 70, ,000Employment Type: Full TimeWant to expand your experien ...
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Gratitude Philippines Taguig, Pilipinas PermanentYour future duties and responsibilities: · Your main responsibilities as a Multilingual Service Desk Analyst are as follows: · • Resolve issues utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual ...
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CGI Taguig, Philippines, Pilipinas Buong orasPosition Description · We are seeking a dedicated and enthusiastic Finnish speaking L1 Customer Support Agent to join our growing team. · The L1 Customer Support Agent will be responsible for providing exceptional customer service and technical support to our clients via phone, e ...
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2 araw ang nakalipas
Eastvantage Business Solutions Inc. Philippines, Taguig, Pilipinas Buong orasAbout the role:Provide L2/L3 remote support: Handle complex technical issues, ensuring timely resolution within agreed SLAs. · Device Monitoring: Monitor and proactively respond to alerts generated by various monitoring tools, ensuring uninterrupted service availability. Monitor ...
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Atticus Advisory Solutions Inc Pasig, PilipinasRole Overview:A Service Desk Support Analyst is a key member of the Service Desk team, responsible for providing technical assistance and support to end-users, analyzing and categorizing incoming incidents and service requests, and ensuring timely resolution and customer satisfac ...
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Service Desk Analyst
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Stagwell Philippines, Manila, Pilipinas Buong orasStagwell empowers talented, passionate, and creative leaders with vision to deliver breakthrough ideas on behalf of the worldâs most ambitious clients. · We believe that the differences among us fuel innovation and drive us to achieve extraordinary results. We take great pride in ...
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Stagwell Manila, PilipinasStagwell empowers talented, passionate, and creative leaders with vision to deliver breakthrough ideas on behalf of the world's most ambitious clients. · We believe that the differences among us fuel innovation and drive us to achieve extraordinary results. We take great pride in ...
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Cambridge University Press & Assessment | Manila Philippines, Manila, Pilipinas Buong orasDiscover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. · We are looking for a Service Desk Analyst who will be a ...
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2 araw ang nakalipas
Nezda Technologies, Inc. Philippines, Quezon City, Pilipinas Buong orasNezda is looking for IT Service Desk Analyst. · Qualifications: · Graduate of IT, Computer Science or any related courses. · With at least 1-3 years experience as IT support technician, IT service desk or technical support. · Job Description: · Responsible in providing technical ...
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Service Desk Analyst
2 araw ang nakalipas
BEST CAREERS AND OPPORTUNITIES Philippines, Quezon City, Pilipinas Buong orasLOCATION: QUEZON CITY AND CEBU, PHILIPPINES · JOB TITLE: SERVICE DESK ANALYST · The purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives. · Be ...
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Service Desk Analyst
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MicroSourcing Philippines, Quezon City, Pilipinas Buong orasWith more than 6,000 professionals across 9 delivery centers in · the Philippines, MicroSourcing remains the country's largest · provider of offshoring solutions. · Service Desk Analyst, be 100% YOU with MicroSourcing · Job Responsibilities:Troubleshooting: Diagnose and resolve c ...
Service Desk Analyst L1 - Taguig, Philippines, Pilipinas - MicroSourcing
