Quality Analyst - Pasay, Metro Manila

The job entails delivering QA monitors on time and generating weekly/monthly reports. It also involves participating in team meetings to share Quality and behavioral tagging trends. · ,,,Delivers required number of QA monitors on a timely manner, · ,,Generates and trends weekly/m ...

We're looking for a Quality Analyst to deliver quality monitors on time, generate reports, and participate in team meetings. · Delivers required number of QA monitors on a timely manner · Generates and trends weekly/monthly QE related reports · ...

This role involves monitoring calls/cases to evaluate domain knowledge accuracy and communication ability. It also includes providing regular feedback and coaching based on performance, as well as generating daily/weekly/monthly reports for internal purposes. · ...

As Offshore QA, you will lead and execute manual and automated testing across regression, functional, integration, and exploratory phases. · ...

The Quality Assurance Analyst position monitors and reviews research content published by analysts to evaluate compliance with research quality standards and performance. · ...

We're looking for a detail-oriented Quality Analyst with at least 6 months of experience in a call center environment to help us elevate our service standards. · ...

The Quality Analyst plays a vital role in maintaining and improving the service quality within the healthcare contact center. · This position is responsible for monitoring and evaluating the accuracy and compliance of agents' approvals on customer requests, · validating Excess of ...

+Join Our Team as a Call Center Quality Analyst Are you passionate about driving continuous improvement? We're looking for a detail-oriented Quality Analyst with at least 6 months of experience in a call center environment to help us elevate our service standards What You'll Do: ...

The Quality Assurance Analyst position monitors and reviews research content published by analysts to evaluate compliance with research quality standards and performance. · ...

The Salesforce Quality Assurance Analyst will work closely with the Call Center Department & Lead Generation (Call Center & Marketing) team. Recommend and ensure that quality assurance standards and processes are implemented and achieved. · Collaborate with sales/call center/mark ...

The Quality Analyst is responsible for monitoring and evaluating collection activities to ensure compliance with company policies client guidelines and regulatory requirements. · ...

Urgently hiring for one of our direct clients in the Philippines. · ...

The quality compliance analyst will be responsible for coordinating internal external client driven audits preparation thereof managing documentation control requirements supporting operations driving compliance culture assigned client areas. · Responsible for coordinating the In ...

+ Healthcare Quality Analyst plays critical role ensuring business process outsourcing operations meet highest standards accuracy compliance customer satisfaction. · + Monitor evaluate improve quality services delivered agents handling healthcare accounts strong focus regulatory ...

The QA Analyst is responsible for monitoring quality performance across voice and non-voice channels, identifying gaps. · Perform quality audits for voice and non-voice interactions · Conduct Root Cause Analysis (RCA) to identify recurring issues · ...

The Quality Analyst is the go-to person for Teammates and clients that helps analyze, evaluate, and resolve back-end issues affecting their day-to-day tools, performance, · and processes. · Imagine yourself going to work with one goal in mind: to ensure that Teammates maintain th ...

The Quality Analyst will ensure that Teammates maintain their Ridiculously Good quality of work and comply with our Ridiculously Amazing processes. · As a Quality Analyst, You Will · Prepare weekly and monthly reports on the quality of Teammates' performance; · Identify potential ...

We are looking for a Quality Assurance Analyst to ensure that our Customer Service Team is consistently providing leading-class service to players across all BetMGM brands. · ...

+Join our team as a Quality Analyst and monitor customer interactions to ensure top-notch experiences. · ++- Monitor calls, chats and emails to ensure high-quality interactions.+ - Perform root cause analysis on issues and provide recommendations.+ - Collaborate with Team Leaders ...

This is an exciting opportunity to join Access Healthcare Services Manila, Inc. as a Quality Analyst in our dynamic Healthcare BPO team. · Conducting regular quality audits and assessments of customer calls emails and other communications to identify areas for improvement · Provi ...