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    Bengali Customer Service Representative - Philippines, Central Visayas, Pilipinas - Interactech Solutions Inc.

    Interactech Solutions Inc.
    Interactech Solutions Inc. Philippines, Central Visayas, Pilipinas

    3 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan
    ON-


    SITE:
    Sihanoukville in Cambodia


    Benefits
    Net Salary:
    USD 500 per month and USD 550 after probation

    Paid training

    Accommodation, Transportation, and meals provided

    20 Days Service Incentive Leave

    Air-ticket allowance of USD 800

    Performance Bonus

    Overtime pay

    Health Insurance up to USD 500

    Working Permits and Working Visa are company expenses


    Job Responsibilities And Duties
    Handles customer inquiries through Live Chat, Email, Outbound Calls and Telegram in a professional manner.

    Assesses customer's issues and takes appropriate actions to ensure that customer's needs are satisfied.

    Coordinates with other teams based in different locations that share similar objectives.

    Be proactive and take the initiative to explore and learn the products that we offer.

    Understands standard operating procedures and delivers service that is according to the quality standards set by the Company.

    Escalates system anomalies and general issues faced by customers to the relevant party promptly.


    Requests for information at the start and end process through Live Chat, outbound calls, emails, and other authorized communication tools such as Telegram.

    Follow up on unresolved inquiries through emails or phone calls.

    Complete logs, records, and daily shift handover reports.

    Performs other functions and special projects as assigned by immediate Supervisor or Senior Agent.


    An Ideal Candidate
    Must be fluent in Bengali, plus intermediate or basic English, spoken and written.

    Must have experience in customer service of at least 6 months. Experience in voice accounts/sales is not required but it's a huge plus.

    Must possess a positive attitude and can take constructive criticism, be coachable and show willingness to learn.

    Must be computer literate, can operate basic MS Office suite and has an acceptable typing speed (35 or above)

    Must be a capable multi-tasker and flexible, willing to work in shifting schedules including graveyard shift.

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