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    Receptionist - Manila, Pilipinas - Sagan

    Sagan
    Sagan Manila, Pilipinas

    1 linggo ang nakalipas

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    Paglalarawan

    Job Position: Receptionist
    Location:     Remote (CST Timezone)

    Work Schedule: Monday - Thursday, 9 AM to 5 PM CST


    Job Description:

    As a crucial member of our front desk team, you will be the night-time face of our hotel, providing exceptional service and a warm welcome to our guests.

    Key Responsibilities:

    • Efficiently handle incoming calls and manage guest communications with professionalism and warmth.
    • Remotely create reservations, check guests into the hotel, gather necessary guest information, process payments, and issue access codes.
    • Provide knowledgeable answers to inquiries about the local area and swiftly address any guest complaints to ensure a pleasant stay.
    • Manage front desk communications, including checking, replying to and forwarding emails.
    • Reconcile daily reservations, payments, and commissions, ensuring accurate financial records.
    • Proactively support all Front Desk and Hotel needs, minimizing the need for on-site assistance.
    • Participate in additional Front Desk activities and projects as needed.

    Back Office Role:

    As a back office support staff, you will play a pivotal role in the smooth operation of our hotel, ensuring financial health and aiding in our growth and expansion.

    Key Responsibilities:

    • Assist with month-end reporting and reconciliation to maintain accurate financial records.
    • Support the tracking of Accounts Payable and Accounts Receivable.
    • Aid the management team in various administrative tasks to help drive the growth and expansion of the hotel to multiple locations.
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