- Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues.
- Exceptional knowledge of customer care operations and processes.
- Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues.
- Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently.
- Display ownership and accountability
- Quickly build trust and confidence with customer
- Own and resolve customer issues efficiently, effectively and empathetically
- To improve user confidence in the user of computer software, being empathetic to a variety of new and experienced learners needs.
- Help SEs (Service engg) to implement and improve processes and procedures within the team allowing strong service focused deliverables.
- Actively troubleshoot to identify, assess, record, resolve and help as an escalation point ensuring they are handled within an agreed time limit and within agreed processes.
- Provide updates to customers with regards to specific ticket and manage a trouble ticket through to resolution.
- Troubleshoot tickets according to the company escalation processes.
- Ensure Customer Service Level Agreements are met or exceeded.
- Respond to customer enquiries in a timely and efficient manner.
- Ensure customer/user confidentiality and data protection at all times.
- months' work experience as a ''Subject Matter Expert'' in Microsoft (Product support) / Service Desk/ Tech support process.
- Able to gather disorganized data into usable knowledge articles.
- Experience on troubleshooting on Microsoft Products.
- Good knowledge of Microsoft Products like Exchange on prem (EOP) , Teams, SharePoint, Outlook, OneDrive, Share Drive.
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IT Service Desk
4 araw ang nakalipas
Aumtrend Philippines, Taguig, Pilipinas Buong orasIT Help Desk responsibilities include: · Serving as the first point of contact for customers seeking technical assistance over the phone or email · Performing remote troubleshooting through diagnostic techniques and pertinent questions · Determining the best solution based on the ...
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IT Service Desk
3 araw ang nakalipas
Trinity Workforce Solutions, Inc. Taguig, Pilipinas Buong orasIT Service Desk · Requirements: · At Least 18 Months Service Desk/ TSR Experience in a BPO setting · Completed 1st Year in College · Hard Core Tech Support & Troubleshooting for computers · Excellent communication skills · Amenable to work on a night and shifting schedule · ...
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IT Helpdesk
1 linggo ang nakalipas
Metacom Solutions Taguig, Pilipinas Buong oras· • Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users. · • Answers simple to complex questions about installation, operation, configura ...
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Service Desk Agent
4 araw ang nakalipas
Capgemini Singapore Pte Ltd Taguig, Pilipinas Part timeJOB RESPONSIBILITIES: · • Provide user support via Phone, Email and ServiceNow automated ticket channels · • Track, categorize, prioritise, and monitor all incidents and request reported to the Service Centre · • Monitoring call volumes and trends to identify potential major i ...
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int-87c0204 | oss tech 1
4 araw ang nakalipas
KMC Careers Taguig, Philippines, Pilipinas Buong orasFunctional Overview: · OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated. · Duties and Responsibilities: Provides first-li ...
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Subject Matter Expert
1 linggo ang nakalipas
TASQ STAFFING SOLUTION INC. Taguig, Pilipinas Buong orasExperience Required:12-18 months' work experience as a Subject Matter Expert in Microsoft product support, Service Desk, or tech support processes.Proven ability to gather disorganized data into usable knowledge articles.Experience troubleshooting Microsoft products such as Excha ...
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int-9204263 | oss tech 1
4 araw ang nakalipas
KMC Careers Philippines, Taguig, Pilipinas Buong orasThe Purpose Driven Career Objectives of OSS Tech 1 · OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated. · To apply for this ...
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oss tech 1
4 araw ang nakalipas
KMC MAG Solutions Inc Philippines, Taguig, Pilipinas Buong orasThe Purpose Driven Career Objectives of OSS Tech 1 · OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated. · To apply for this ...
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Quality Specialist
1 linggo ang nakalipas
TASQ Staffing Solutions Taguig City, Pilipinas· Minimum 1-2 years of relevant experience (i.e L1 helpdesk / tech support process) including at least one year as a quality auditor. · Willingness to work in rotational shifts. · Exposure in Microsoft 365 products is a must. · Language Requirement · Fluent in spoken and written ...
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Service Desk Specialist
1 linggo ang nakalipas
Spiceblue Taguig, Pilipinas Buong orasCompany Overview · IT Solutions company located in Taguig. Our mission is to redefine how users interact with digital applications by creating aesthetically pleasing and visually appealing interfaces. We prioritize user goals and utilize our effective design process to ensure use ...
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Service Desk Manager
4 araw ang nakalipas
Safeway Philtech Inc Taguig, Pilipinas Buong orasThe Service Desk Manager is responsible for managing day-to-day 24/7 service desk operations. Lead the team to focus on successful outcomes. Take overall accountability for incident management and request fulfillment. Apply ITIL Service Management concepts such as Incident and SL ...
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Global Service Desk Support
4 araw ang nakalipas
IT BY DESIGN Taguig, Philippines, Pilipinas Buong orasRole Description · The System Engineer will work directly with our clients, as well as other system engineers, to provide support on various support tickets to provide installation and support service for multiple customer networks. Responsible for working tickets of varying degr ...
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Service Desk
4 araw ang nakalipas
VCC Link, Inc. Taguig, Philippines, Pilipinas Buong orasWe are currently hiring for Service Desk to be based in BGC, Taguig. · Qualifications · Must have at least 18 months Service Desk/Technical Support experience · Completed at least 1st year in college · Amenable to work onsite and can do shifting/night shift schedule · ...
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System Engineer
1 linggo ang nakalipas
IT BY DESIGN Taguig, Pilipinas*Service Desk, IT help desk or related role qualified* · Department: Service Delivery · Reports to: Technical Team Lead · Work Model: WFO, Full On-Site · Shift Type: Night Shift (Eastern Time Shift) · Responsibilities: · Network Monitoring · Event Management and Incident Manageme ...
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Service Assurance Coordinator
1 linggo ang nakalipas
Eastvantage Business Solutions Inc. Taguig, Pilipinas Buong orasAbout the role:About the Role: · The Service Assurance Coordinator or Incident Management Analystis responsible for coordinating the response to incidents, disruptions, or service failures to ensure minimal downtime and a rapid return to normal operations. This role involves over ...
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Service Desk Analyst
1 linggo ang nakalipas
Eastvantage Taguig, Pilipinas Buong orasABOUT EASTVANTAGE · At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently owned outso ...
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Bilingual Polish Speaker
2 araw ang nakalipas
Ayuda Business Management solution Inc Taguig, Pilipinas Buong orasJob Description: · • Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (Polish) and vice versa · • May require interpretation service during conferences or meetings with counterparts, clients, and ...
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Polish Bilingual Speaker
2 araw ang nakalipas
Ayuda Business Management Solution Inc. Taguig, Pilipinas Buong orasPolish BilingualCandidate should be willing to relocate to Philippines once onboarded.Job Description:Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (Polish) and vice versaMay require interpret ...
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WFM Analyst
4 araw ang nakalipas
Safeway Philtech Inc Taguig, Pilipinas Buong orasPosition Objective: The Workforce Management Analyst works to improve workforce management effectiveness by scheduling, and forecasting for IT SERVICE DESK. · Major duties and responsibilities: · • Provide ongoing Call Center operational analysis, advance planning and schedulin ...
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IT OSS Tech 1
5 araw ang nakalipas
KMC Solutions Inc Taguig City, PilipinasFunctional Overview: · OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated. · Duties and Responsibilities: · Providesfirst-l ...
SME (Subject Matter Expert) - MS/Service Desk/Tech Experience - Taguig, Pilipinas - VCC Link, Inc.
Paglalarawan
The successful candidate for the role will provide technical support for Exchange Online /M365/ MS Teams/One Drive/Share Drive tickets, ensuring the maximum availability, performance and utilization of knowledge and information systems.
Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.Key Responsibilities:
Minimum Qualification:
