- Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.
- Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to higher level within organization
- Completed 1st year in college or graduate of any field.
- Minimum 36 months Solid Service Desk Experience preferably with BPO experience
- Working knowledge on Software and Application issues.
- Experience on Ticket Analysis and understanding issue trends.
- Excellent interpersonal, communication and analytical skills.
- Expertise in Tech Support and Computer Problem Solving
- Ability to multi-task in a fast-paced environment and must be willing to work on shifting schedules and be assigned in Alabang.
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it helpdesk engineer
4 araw ang nakalipas
KMC MAG Solutions Inc Taguig, PilipinasIT Helpdesk Engineer · Make your next big career move by applying as KMC Solutions' next IT Helpdesk Engineer · We are looking for an experienced IT Help Desk Engineer. This individual will be part of a team implementing and supporting the tools and technology that drive a fast-p ...
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IT Admin/Helpdesk
2 araw ang nakalipas
VCC Link Makati, Pilipinas PermanentWe are currently hiring for IT Admin/Helpdesk to be based in Makati. · Qualifications: · - Must be a Bachelor's Degree Holder · - Must have at least 1 year relevant experience · - Good working knowledge with IT Procurement or similar role ...
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IT Helpdesk Associate
1 linggo ang nakalipas
Polytechnic University of the Philippines Mandaluyong City, PilipinasDescription: · Duties and Responsibilities:Provide a professional and efficient customer support/service function for all Sykes Clients/Account Team across all Sykes Manila Centers to resolve their problems. · MS Exchange Server administration - mailboxes, folders, distribution g ...
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IT Helpdesk
4 araw ang nakalipas
RecruitGo Quezon City, Pilipinas Buong orasJob Title: IT Helpdesk (Helpdesk Technician) · Client Industry: IT Services Provider · Location: Quezon City, Philippines (Onsite) · Shift and Schedule: Monday to Friday, 8-12 hours per day · Position Overview · RecruitGo is in search of an IT Helpdesk who will be working with ou ...
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IT Helpdesk
4 araw ang nakalipas
Guided Outsourcing Inc Metro Manila, PilipinasJob Summary: We are seeking an experienced, motivated Remote IT Technician to join our team. The primary responsibilities of this role include triaging and dispatching support tickets via email and phone calls, providing technical assistance to clients, and after-hours oversight. ...
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Technical Support Specialist/IT Helpdesk
4 araw ang nakalipas
Information Professionals Inc Taguig, Pilipinas- Triage customer-created issues and resolve or escalate to equipment vendor as necessary · -Monitor all equipment uptime and performance, and escalate to the appropriate vendor as necessary · -Communicate via zoom call with customers or field technicians · -Follow-up with equ ...
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Admin Assistant/Helpdesk
1 araw ang nakalipas
Dempsey Resources Management Inc Makati City, Pilipinas· • Bachelor's degree in any course · • with relative experience in Admin/ Customer Service · • Experience working within a Property Management / customer services environment is an advantage · • Possess the ability to remain calm under pressure & not react adversely to customer ...
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Helpdesk Staff for Printer
3 araw ang nakalipas
Dempsey Inc Makati, Pilipinas Buong orasDuties and Responsibilities1. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps via phone or e-mails.2. Improves client references by writing and maintaining documentation.3. Create service tickets for proper co ...
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Helpdesk Support Associate
4 araw ang nakalipas
Neksjob Angono, Pilipinas ContractGo further with NEKSJOB Are you ready to move your career forward? At NEKSJOB, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. We believe that small moments can have a b ...
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Helpdesk Supervisor
4 araw ang nakalipas
Maxicare Healthcare Corporation Quezon City, PilipinasPrimary Responsibility · Ensures smooth service delivery of Customer Care Specialists assigned to hospitals focusing on utilization management and customer service delivery Supervises both Processes and People:Process responsibilities include activities such as: o Work Unit Plann ...
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Helpdesk Specialist
6 araw ang nakalipas
MicroSourcing Quezon City, Pilipinas Buong orasAs a member of the NTG Help Desk Team, the Help Desk Specialist responds to inquiries and requests · for assistance with our business client's computer systems and applications. The Help Desk Specialist is expected to identify, analyze, and troubleshoot these issues. The Help Des ...
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L1 System Administrator Active Directory Office 365 Helpdesk
7 oras ang nakalipas
Soding Bros Taguig, PilipinasWe Need Someone Who Knows About · User management on local Active Directory and Office 365 · User management on Google Workplace (Optional) · Hybrid environments with on-premises domain controller · To apply for this role you MUST meet all of the below essential prerequisites: Av ...
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L1 Service Helpdesk
3 araw ang nakalipas
RecruiterPH Muntinlupa, Pilipinas PermanentResponsibilities: · Respond to requests for technical assistance in person, via phone, chat or email. · Resolve technical hardware and software issues. · Research questions using available information resources. · Advise user on appropriate action. · Follow standard help desk pro ...
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MDM Helpdesk Engineer
2 araw ang nakalipas
Premier BPO, LLC. Quezon City, Pilipinas Buong orasJob descriptionProvide Inbound and Outbound technical support for Handheld Scanning devices. · Work in 24x7 Shifts to support our customers based in US. · Troubleshoot complex technical issues and do research work where as required. · Work on ad-hoc projects, initiatives and othe ...
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IT Helpdesk Staff/Salary15860/San Antonio Village Makati
8 oras ang nakalipas
Dempsey Inc Makati, Pilipinas Buong orasJob DescriptionBachelor's degree in any 4-year business courseWithout experienceConsistent, professional dress, and manner.Good written and verbal communication skills.Job Summary:Responsibilities include greeting visitors, helping them navigate through an office, and supplying t ...
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Helpdesk Staff/1yr/San Antonio Village/16k-18k
1 araw ang nakalipas
Dempsey Resource Management Inc Makati, Pilipinas Buong orasDuties and Responsibilities1. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective stepsvia phone or e-mails.2. Improves client references by writing and maintaining documentation.3. Create service tickets for proper coo ...
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Enjoy Up to 18K Package Helpdesk Support Associate
4 araw ang nakalipas
NeksJob Philippines Cainta, Pilipinas Buong orasGo further with NEKSJOBAre you ready to move your career forward? At NEKSJOB, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.We believe that small moments can have a big ...
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Tier 1 Helpdesk Support Specialist
4 araw ang nakalipas
Sourcefit Quezon City, PilipinasPosition Summary · We are seeking a dedicated and knowledgeable Tier 1 Helpdesk Support Specialist to join our team. The successful candidate will be responsible for providing exceptional technical support to our clients, ensuring timely resolution of issues, and maintaining high ...
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IT Helpdesk Tier 3 Support Specialist
1 araw ang nakalipas
Sourcefit Quezon City, Philippines, Pilipinas Buong orasWe are currently seeking an experienced IT Helpdesk Tier 3 Support Specialist to join our team. The successful candidate will be responsible for monitoring the support queue, evaluating incidents, and ensuring their appropriate prioritization and assignment. The role involves man ...
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IT Helpdesk Support Officer Level 2
6 araw ang nakalipas
MicroSourcing Quezon City, Pilipinas Buong orasJob Description: · Respond and action tickets logged through our service management tool Jira and keep within our SLA's · Provide support for our Retail Point Of Sale systems and it's peripherals · Windows Desktops - All versions · Windows Servers products including but not limit ...
IT Helpdesk - Taguig, Pilipinas - Metacom Solutions
Paglalarawan
Key Requirements: