- Triage and Dispatch All Support Tickets during a defined timeframe.
- Work through quick-fix tickets and service requests from clients. Quick-fix tickets are defined as tickets that can be resolved in under 15 minutes.
- Work through Backup/Disaster Recovery and Proactive Maintenance Tickets and Issues
- Appropriately escalate more complex issues to Level 2 or 3 support.
- Work after hours to provide support during non-business hours
- Continuously update knowledge base and technical documentation to ensure accurate and up-to-date information is available to the team
- Maintain a positive and professional demeanour while interacting with end-users, team members, and other stakeholders.
- Strong problem-solving skills, with the ability to analyze and resolve technical issues in a timely and efficient manner
- Proven experience in a technical support or IT help desk role, with a strong understanding of IT systems and infrastructure
- Being motivated and a self-starter Due to the timeframe and nature of the role you will be expected to drive through on tasks independently.
- Knowledge of Windows desktop and server OS
- Basic network technologies and functionality such as IPv4, routers/firewalls, switches, Wi-Fi, and internet connectivity
- Familiarity with help desk ticketing systems and remote desktop tools
- Ability to quickly learn new tools and technologies
- Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users
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IT Helpdesk
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Nityo Infotech Makati, Pilipinas Buong oras∙ Minimum 3 years' experience specializing in managing Technical Support or equivalent.∙ Minimum 5 years' experience with Hardware/Software troubleshooting especially on Microsoft Products∙ Candidate shall have deeper understanding on Desktop Engineering, tools, and methodologies ...
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IT Helpdesk Associate
Natagpuan sa: Talent PH S2 - 4 araw ang nakalipas
Polytechnic University of the Philippines Mandaluyong City, PilipinasDescription: · Duties and Responsibilities:Provide a professional and efficient customer support/service function for all Sykes Clients/Account Team across all Sykes Manila Centers to resolve their problems. · MS Exchange Server administration - mailboxes, folders, distribution g ...
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IT Admin/Helpdesk
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VCC Link Makati, Pilipinas PermanentWe are currently hiring for IT Admin/Helpdesk to be based in Makati. · Qualifications: · - Must be a Bachelor's Degree Holder · - Must have at least 1 year relevant experience · - Good working knowledge with IT Procurement or similar role ...
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IT Helpdesk
Natagpuan sa: Foundit PH A2 - 3 araw ang nakalipas
Metacom Careers Taguig, PilipinasResponsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users. · Answers simple to complex questions about installation, operation, configuration, c ...
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Helpdesk Specialist
Natagpuan sa: Foundit PH A2 - 1 araw ang nakalipas
MicroSourcing Quezon City, Pilipinas Buong orasAs a member of the NTG Help Desk Team, the Help Desk Specialist responds to inquiries and requests · for assistance with our business client's computer systems and applications. The Help Desk Specialist is expected to identify, analyze, and troubleshoot these issues. The Help Des ...
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Admin Assistant/Helpdesk
Natagpuan sa: Talent PH A C2 - 4 araw ang nakalipas
Dempsey Resources Management Inc Makati City, Pilipinas· • Bachelor's degree in any course · • with relative experience in Admin/ Customer Service · • Experience working within a Property Management / customer services environment is an advantage · • Possess the ability to remain calm under pressure & not react adversely to customer ...
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Helpdesk Staff for Printer
Natagpuan sa: Talent PH A C2 - 6 araw ang nakalipas
Dempsey Inc Makati, Pilipinas PermanentDuties and Responsibilities1. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps via phone or e-mails.2. Improves client references by writing and maintaining documentation.3. Create service tickets for proper co ...
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IT Helpdesk Support Officer Level 2
Natagpuan sa: Foundit PH A2 - 1 araw ang nakalipas
MicroSourcing Quezon City, Pilipinas Buong orasJob Description: · Respond and action tickets logged through our service management tool Jira and keep within our SLA's · Provide support for our Retail Point Of Sale systems and it's peripherals · Windows Desktops - All versions · Windows Servers products including but not limit ...
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IT Helpdesk Staff/Salary15860/San Antonio Village Makati
Natagpuan sa: Talent PH A C2 - 3 araw ang nakalipas
Dempsey Inc Makati, Pilipinas PermanentJob DescriptionBachelor's degree in any 4-year business courseWithout experienceConsistent, professional dress, and manner.Good written and verbal communication skills.Job Summary:Responsibilities include greeting visitors, helping them navigate through an office, and supplying t ...
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Helpdesk Staff/1yr/San Antonio Village/16k-18k
Natagpuan sa: Talent PH A C2 - 4 araw ang nakalipas
Dempsey Resource Management Inc Makati, Pilipinas PermanentDuties and Responsibilities1. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective stepsvia phone or e-mails.2. Improves client references by writing and maintaining documentation.3. Create service tickets for proper coo ...
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Helpdesk Staff/1yr/San Antonio Village/16k-18k
Natagpuan sa: Trabajos diarios PH C2 - 3 araw ang nakalipas
Dempsey Resource Management Inc Makati, PilipinasDuties and Responsibilities · 1. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps · via phone or e-mails. · 2. Improves client references by writing and maintaining documentation. · 3. Create service tickets fo ...
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L1 System Administrator Active Directory Office 365 Helpdesk
Natagpuan sa: Foundit PH A2 - 3 araw ang nakalipas
Soding Bros Taguig, PilipinasWe Need Someone Who Knows About · User management on local Active Directory and Office 365 · User management on Google Workplace (Optional) · Hybrid environments with on-premises domain controller · To apply for this role you MUST meet all of the below essential prerequisites: Av ...
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Devops Engineer
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
Anthesis Philippines Inc Metro Manila, PilipinasYou will be a key part of the software team, providing support to ensure that all projects run smoothly and without a hitch You will work collaboratively with client managers as well as tech and creative teams, providing colleagues and expertise to ensure developments are fully a ...
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1st Line Support Analyst
Natagpuan sa: beBee S2 PH - 3 araw ang nakalipas
Willis Towers Watson Manila, Pilipinas Buong oras· Application helpdesk, covering both internal and external users. Provides technical support to the organization's internal/external users of computer applications and hardware (e.g., PCs, servers, mainframes). Installs and tests new software and upgrades and makes software ava ...
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Oracle HCM Application Configuration Analyst
Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas
Arcadis Manila, PilipinasArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. · We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With ...
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Oracle HCM Application Analyst
Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas
Arcadis Manila, Pilipinas Buong orasArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. · We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With ...
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Technical Support Representative I
Natagpuan sa: beBee S2 PH - 3 araw ang nakalipas
FIS Global Manila, Pilipinas OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · General Equivalency Diploma Travel Percentage : · 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of th ...
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Junior End User Support
Natagpuan sa: Talent PH A C2 - 2 araw ang nakalipas
Nityo Infotech Services Philippines Inc. Mandaluyong, Pilipinas ContractLocation: Mandaluyong (Onsite)Schedule: DayshiftQualifications:— 1+ years experience.— Basic level knowledge of IT such as systems, applications and hardware.— Associate's degree preferred.— A+ and MCDST certification preferredResponsibilities:— IBX/Office Expansion Support.— Exe ...
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Junior End User Support
Natagpuan sa: Trabajos diarios PH C2 - 2 araw ang nakalipas
Nityo Infotech Services Philippines Inc. Mandaluyong, PilipinasLocation: Mandaluyong (Onsite) · Schedule: Dayshift · Qualifications: · — 1+ years experience. · — Basic level knowledge of IT such as systems, applications and hardware. · — Associate's degree preferred. · — A+ and MCDST certification preferred · Responsibilities: · — IBX/Office ...
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Senior Business Analyst
Natagpuan sa: Trabajos diarios PH C2 - 1 araw ang nakalipas
DEMPSEY RESOURCE MANAGEMENT INC. Mandaluyong, PilipinasJob Highlights · Hybrid work set-up - 60% WFH · Competitive salary package · Technology driven with strong focus on training and development · Job Description · As a Senior Business Analyst, you will have the opportunity to work with a young, dynamic and motivated team of people. ...
IT Helpdesk - Metro Manila, Pilipinas - Guided Outsourcing Inc
Paglalarawan
Job Summary:
We are seeking an experienced, motivated Remote IT Technician to join our team.
The primary responsibilities of this role include triaging and dispatching support tickets via email and phone calls, providing technical assistance to clients, and after-hours oversight.
This is a remote position, which means that you will be working from homeKey Responsibilities:
o Document all incidents and resolutions in the support ticket system
o Work on non-client interaction / facing tickets
o Raise tickets with Vendors and Client Primary for Escalations
This is a remote position, so you will need to have a reliable internet connection and a suitable workspace in your chosen location.
If you meet the qualifications and are interested in this opportunity, please submit your resume and cover letter for consideration.