- One of the leading airlines in the Philippines
- Get a chance to enjoy travel perks for you and your family
- A collaborative work culture and environment
- College/University degree in Strategic Marketing & Communications, Business
- Management, Business/Data Analytics, Economics, Statistics, and related field or equivalent experience
- At least 2-year experience in airline sales office operations (preferred)
- Knowledge in Reservations, Ticketing and Pricing (preferred)
- Implements service practices that lead to customer-centric culture.
- Models' values and excellence and drives other to do the same.
- Strengthens organizational talent by developing self and others.
- Maintains lasting partnerships and collaborates towards shared goals.
- Creates a culture of openness by showing integrity and respect for others.
- Adapts to the changing environment and creates new ways of doing things.
- Ability to work under pressure and with close supervision.
- Willingness to learn.
- Good oral and written communication skills.
- Computer literate (MS Teams, MS Office, Office 365)
- Competent in Group handling/sales.
- Handle group booking request (Ad Hoc, Series, Biddings, or Charters) from passengers, travel agents or corporate accounts within the agreed service level/turn-around time. Said request maybe received through email, phone calls, SMS, or group request online/web.
- Evaluate flight inventory and BCC/fare availability based on the passengers' itinerary
- Coordinate with Group & Charter Desk Manager/Supervisor, or Revenue Management on the group confirmation
- Coordinate and advise PR Offices/Districts/Travel Agents on the status of booking requests, ticket time limit, applicable fare/taxes and surcharges, deposit/full payment, and final passenger list requirement.
- Initiate the issuance of Group Transaction Agreement (GTA) and secure proper approvals/clearance.
- Initiate group booking cancellation if client fails to comply with the deadlines.
- Coordinate with the client on preferred payment options (e.g., Bank deposit, Credit Card, or AMOPs) and provide necessary PAL account details.
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Group & Charter Desk Specialist - Philippines, Pilipinas - Philippine Airlines
Paglalarawan
Group Desk Specialist
Philippine Airlines Pasay, National Capital Region, Philippines (Hybrid)
Why Join Us
Job Summary
Provide services and support to both Philippines and International Sales including offline stations on group related transactions. Handle all passenger/client group requirements from flight booking creation, special services, price quotation, deposit/payment, contract issuance, ticket/s issuance, and penalty assessment through issuance of EMD or Agent Debit Memo [ADM], if applicable.
Who Are We Looking For
What's The Role All About