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Hiring Company Overview: · SMC Multi-Services Inc. is an Operations, Maintenance, and Management subsidiary of San Miguel Corporation. · Our primary purpose is to engage in the operation and maintenance of plants, factories, warehouses, facilities, and equipment used in the manuf ...
San Fernando ₱480,000 - ₱900,000 (PHP) bawat taon12 oras ang nakalipas
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Job Highlights · Competitive Salary · Yearly Performance Appraisal · HMO with dependents on day 1 · Responsibility: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by re ...
Pampanga12 oras ang nakalipas
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Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. · Documents quality issues and performance measures for management review. Provides information to ...
Pampanga12 oras ang nakalipas
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Team Lead, Workforce Management Real Time
Para lamang sa mga rehistradong miyembro
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Team Lead – Workforce Management – Real Time working onsite in Pampanga, you'll be a part of bringing humanity to business. #experienceTTEC · What You'll be Doing · Have ...
Pampanga, Central Luzon, Philippines Buong oras2 araw ang nakalipas
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Team Lead, Workforce Management Real Time
Para lamang sa mga rehistradong miyembro
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. · A role for a Team Lead – Workforce Management – Real Time working onsite in Pampanga. · ...
San Fernando, Mimaropa1 buwan ang nakalipas
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Team Lead, Workforce Management Real Time
Para lamang sa mga rehistradong miyembro
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. · ...
San Fernando1 buwan ang nakalipas
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We are seeking a highly motivated Team Leader to lead coach and support our After-Hours Team. This role is responsible for ensuring smooth operations outside regular business hours by responding to urgent client and caregiver needs while maintaining a high standard of service qua ...
Angeles, Pampanga1 buwan ang nakalipas
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+ Team Leader of Nutrition Advisors (Medical Representatives) in North GMA and South Luzon + Antech is seeking highly motivated and execution-driven team leaders to lead and develop our Nutrition Advisors (Medical Representatives). + This role is critical in driving field executi ...
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The Team Leader is responsible for managing a team of customer service representatives to ensure operational goals, service quality, and performance targets are consistently met. · Supervise and manage day-to-day operations of a team of agentsModerate individual and team performa ...
Libis, Metro Manila3 linggo ang nakalipas
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Join as a TEAM LEADER in Clark Freeport and Special Economic Zone Central Luzon. · ...
Clark Freeport and Special Economic Zone, Central Luzon1 buwan ang nakalipas
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The Onboarding Team Lead is responsible for onboarding the client in delivering accurate timely and high-quality bookkeeping services while guiding and developing a team of Account Analysts. · ...
Angeles, Pampanga1 buwan ang nakalipas
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We are seeking a detail-oriented and experienced Finance Team Lead to oversee and manage financial operations within our organization. · ...
Angeles City, Pampanga, Philippines1 linggo ang nakalipas
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+Develop sales strategies track performance and maintain strong client relationships provide up-to-date market insights deliver presentations to clients and management achieve and surpass sales targets. · +Developing sales strategies tracking performance and maintaining strong cl ...
Angeles, Pampanga, Philippines1 linggo ang nakalipas
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· About the job: Quality Team Lead (Clark Pampanga) | Onsite · Work Setup: Onsite (Clark Pampanga) · Shift: Shifting Schedules · Responsibilities: · Financial assessments and revenue health. · Process Management—Ensure adherence to the quality framework for the existing scope an ...
Angeles, Pampanga, Philippines ₱700,000 - ₱1,500,000 (PHP) bawat taon33 minuto ang nakalipas
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· Work Setup: Onsite (Clark Pampanga) · Shift: Shifting Schedules · Responsibilities: · inancial Assessments and revenue health. · Process Management - Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal p ...
Angeles City, Pampanga, Philippines ₱700,000 - ₱1,500,000 (PHP) bawat taon1 araw ang nakalipas
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The Sales Team Leader will be responsible for developing sales strategies, tracking sales performance, and fostering strong client relationships. · ...
Angeles, Pampanga, Philippines6 araw ang nakalipas
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We are seeking a proactive, experienced, and customer-centric Customer Service Team Lead to join our team.As a Team Lead and Individual Contributor, you will oversee a small group of customer service associates while continuing to handle direct customer inquiries. · ...
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We are hiring a Team Lead to run day-to-day operations for our Amazon listings team (35 people across three levels) · Hire, onboard, train and coach team members; provide feedback and performance management. · Ideal background: Strong understanding of how Amazon listings should l ...
Angeles1 buwan ang nakalipas
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· Job Description · KEY RESPONSIBILITIES · You will: · Client Onboarding · Lead and manage the end-to-end onboarding process for all new clients, ensuring a smooth, accurate, and timely transition into ongoing bookkeeping services. · Coordinate closely with Client Managers and ...
Clark, Pampanga ₱420,000 - ₱900,000 (PHP) bawat taon4 araw ang nakalipas
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The Radiology Team Lead plays a vital role in overseeing the delivery of high-quality diagnostic services. · ...
Bulacan3 linggo ang nakalipas
Team Lead - Pampanga - Tata Consultancy Services
Paglalarawan
Job Summary
To strategize, lead a team of agents which might include Customer care and Technical Support agents who need to ensure they can respond to any customer enquiry type end-to-end from Billing, Complaints, Sales Support to Technical Support
Key Accountabilities
Meet objectives for team performance and individual performance of agents by providing effective feedback, coaching, and support
Minimizes escalations through effective coaching and support as well as proper handling of calls escalated to the lead to achieve the right result
Drive a customer centric culture within the business.
Support all your agents and must be physically co-located.
Support your team within the moment feedback – they need to walk around, listen to calls in real time and monitor freely
Organic learning is fostered and encouraged.
Teams must have rituals to further iterate and evolve, while also ensuring they celebrate success moments.
Applicant should also have strong leadership, a passion for change and an ability to develop coaching strategies to drive accountability and a high performing team.
He/She will be required to coordinate, cooperate and collaborate with their colleagues / team managers to achieve the site goals.
Identify best practices and implement the same
Establish and ensure communication to all stakeholders for specific process/activities
Understand and involve key stakeholders at appropriate times
Understand and effectively leverage metrics and other measurements to drive team performance.
use good judgement and business acumen to balance metrics and resolve customer issues.
Required Competencies
The following are the required skills of an agent:
Strong Leadership Skills
Ability to Identify and Assign appropriate roles to team members.
Customer Service skills
Communication skills
Need to demonstrate the below skills
Provide meaningful career and professional development for assigned experts, in partnership with leadership development staff; Coach and develop agents, including inspection and observation of expected behaviors and outcomes, actively engaging in day-to-day activities in the team and being a trusted resource for experts through in-the-game coaching.
Create strong relationships with various stakeholders and implement your ideas to improve Customer Experience.
Highly developed written and communication skills
Proactively takes action to address employee grievances and concerns within the workplace
Have minimum 3 years of experience leading a team
Harnesses constructive conflict to facilitate effective problem solving & decision making
Applies a top down and bottom-up approach to thinking and solutions.
Encourages collaboration and is a champion of building strong connections with key stakeholders.
Understands and can empathize with differences in people and cultures.
Can get people onboard with change through advocating the benefits and leading by example.
Is proactive in helping others to build their capabilities
Demonstrates high Emotional Intelligence
Works well under pressure and uses their time effectively to manage competing priorities.
Education and Experience
Minimum of bachelor's degree (any field is fine)
Ability to develop, implement and assess performance metrics
Expertise in Microsoft Office programs and in desktop and mobile technology
Proven record of boosting team performance and employee retention rates
Two years of experience as a team leader
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Team Lead, Workforce Management Real Time
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Team Lead, Workforce Management Real Time
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