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    Customer Service Representative - Western Visayas, Philippines, Iloilo, Pilipinas - TapTalent

    TapTalent
    TapTalent Western Visayas, Philippines, Iloilo, Pilipinas

    2 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan
    We're looking for a dynamic Customer Service Representative to handle customer inquiries, complaints, order processing, and modifications across different communication channels. The ideal candidate should stay calm in challenging situations and have a good computer background.

    Requirements:

    • High school diploma, general education degree, or equivalent
    • Ability to remain composed when dealing with stressed or upset customers
    • Proficient in computer usage
    • Previous experience in customer support roles

    Responsibilities:

    • Maintain a positive and professional attitude while assisting customers.
    • Respond promptly to customer inquiries through various communication channels.
    • Effectively communicate with customers and demonstrate proficiency.
    • Address and resolve customer complaints in a timely manner.
    • Gain in-depth knowledge of our products for accurate customer assistance.
    • Process orders, forms, applications, and requests with attention to detail.
    • Keep thorough records of customer interactions, transactions, and feedback.
    • Collaborate with colleagues as needed.
    • Provide constructive feedback to improve customer service efficiency.
    • Ensure overall customer satisfaction by delivering exceptional support.
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