Customer Service Representative - Taguig - HCLTech

    HCLTech
    HCLTech Taguig

    3 araw ang nakalipas

    ₱600,000 - ₱1,800,000 (PHP) bawat taon * Teknolohiya / Internet
    Paglalarawan

    Open Role: Customer Service Representative (CSR)

    • Day 1 HMO benefits w/ 3 FREE Dependents
    • Group Life Insurance for Employee
    • 5,000 Medicine Reimbursement for employee.
    • 15% night differential pay
    • SL is convertible into CASH

    Requirements

    i. Minimum of 1 year Customer Service Representative experience (Advantage Only)

    ii. Total of 2 years BPO experience (Advantage only)

    iii. Must be amenable for 100% work onsite in Taguig & Night Shift schedule

    iii. Good communication Skills

    Role, Purpose, and Scope

    To provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA, Able to comprehend the request of the customer and meet the quality standard

    Major Responsibilities

    • Responds to telephone inquiries and complaints using standard scripts and procedures
    • Gathers information, researches/resolves inquiries and logs customer calls
    • Communicates appropriate options for resolution in a timely manner
    • Informs customers about services available and assesses customer needs

    Background, skills, experience and qualifications

    • Fluent in English, both written & verbal
    • Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
    • Excellent communication skills, both verbal and written
    • Excellent interpersonal
    • A demonstrated commitment to high professional ethical standards and a diverse workplace
    • Excels at operating in a fast pace, community environment
    • Ability to look at situations from several points of view
    • Persuasive with details and facts.
    • High comfort level working in a diverse environment
    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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