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Position: Workforce Scheduler (Clark) | Onsite · ...
Angeles City, Pampanga, Philippines1 linggo ang nakalipas
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The Workforce Scheduler is responsible for creating short-term to long-range forecasts for workload, HC requirements, AHT trends, shrinkage inputs and occupancy. The scheduler must evaluate interval-level attainment and trend against targets and forecasts to identify production v ...
Angeles City, Pampanga, Philippines1 linggo ang nakalipas
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Workforce Scheduler is responsible for forecasting contact center transaction volumes and trends to determine workloads for assigned operations functions. · Service PlanningRoutinely evaluate interval-level attainment and trend against targets and forecasts to identify production ...
Angeles, Pampanga, Philippines1 linggo ang nakalipas
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· About the job Workforce Scheduler (Clark, Pampanga) | Onsite · Work Setup: Onsite · Shift: Graveyard Schedule · Requirements: · At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup · All candidates must be amenable to start this June. · RESPONSIBILITIES: · Se ...
Angeles City, Pampanga, Philippines4 araw ang nakalipas
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The Management Trainee is responsible for ensuring compliance with food safety and sanitation standards while overseeing daily store operations. · Led sales-driving initiatives and customer engagement to meet or exceed performance targets. · Managed workforce planning including h ...
San Fernando, Pampanga2 linggo ang nakalipas
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Training & Development Delivery work focuses on delivering/providing training for the general workforce and targeted functional/technical areas including: · Delivering training materials including presentation materials, training guides/manuals, course evaluations, etc. · Coordin ...
Pampanga ₱240,000 - ₱550,000 (PHP) bawat taon14 oras ang nakalipas
- Trabaho sa kumpanya
operations management trainee-jollibee la union
Para lamang sa mga rehistradong miyembro
Assists in the achievement of overall Store Business Objectives specifically in implementation and assurance of compliance on Food. · ...
San Fernando, La Union1 buwan ang nakalipas
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RSS is seeking for an experienced Network Controller to join our established team. In this role, the successful candidate will be required to work closely with clients and stakeholders. · ...
Central Luzon, Philippines1 linggo ang nakalipas
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ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals, present in more than 40 countries across the five continents, all contributing in our missio ...
Pampanga14 oras ang nakalipas
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At MCI we are committed to fostering an environment where professionals can build meaningful careers... oversee forecasting, capacity planning, scheduling, and real-time operations across multiple client programs. · ...
San Fernando, Pampanga, Philippines5 araw ang nakalipas
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As a Proposal Manager working remotely in Manila, Philippines, you'll be part of bringing humanity to business. You will lead the development of sales proposals and presentations used in pursuit of new business. · ...
San Fernando, Mimaropa1 buwan ang nakalipas
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· Job Description · Position Title: Head of Human Resources · Location: Pampanga, Philippines · Industry: Healthcare · Position Overview · The Head of Human Resources will lead the HR function of a healthcare organization, overseeing the full spectrum of people operations to ens ...
Pampanga, Central Luzon ₱1,200,000 - ₱3,500,000 (PHP) bawat taon3 araw ang nakalipas
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· JOB TYPE · Full-Time · POSITION OVERVIEW · At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading org ...
San Fernando, Pampanga, Philippines1 araw ang nakalipas
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Imagine yourself going to work to provide the best customer experience for your clients through your team. · Manage day-to-day planning and operations of your team; · Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Ke ...
San Fernando, Ilocos Region1 buwan ang nakalipas
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As an Associate Recruiter working onsite in Pampanga, Philippines you'll be a part of bringing humanity to business at TTEC's award-winning employment experience. · ...
San Fernando, Mimaropa2 linggo ang nakalipas
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Provide the best customer experience for clients and drive the performance of a team to hit their goals. Coach and manage teammates as a bridge between departments. · ...
San Fernando, Ilocos Region3 linggo ang nakalipas
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We invite you to explore all TaskUs career opportunities and apply through the provided URL. · TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. · Proactively checks-in with Teammates and invites them to individual coaching or group sessi ...
San Fernando, Ilocos Region3 linggo ang nakalipas
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We are seeking a seasoned Workforce Management (WFM) Manager to oversee forecasting, capacity planning, scheduling, and real-time operations across multiple client programs. · ...
San Fernando Buong oras1 buwan ang nakalipas
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MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. · We are committed to fostering an environment where professionals can build meaningful careers, access cont ...
San Fernando, Pampanga, Philippines1 linggo ang nakalipas
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+ Manage overall contact center operations · + Lead and mentor team leaders · + Collaborate with clients · + Analyze operational data · ...
San Fernando, Pampanga, Philippines1 linggo ang nakalipas
Workforce Scheduler - Pampanga - Tata Consultancy Services
Paglalarawan
JOB SUMMARY:
Scheduling specialist is a critical role holding responsibilities to support and manage the scheduling activities for the contact center staff. Scheduling specialist must ensure the agent schedules are prepared in accordance with the local labor rules and regulations while aligning them closely to the Intraday staffing requirements resulting in achievement of Service Level objectives for the business.
KEY RESPONSIBILITIES AND DUTIES:
· Good understanding of Scheduling function and its deliverables
· Knowledge of WFM tool like, Genesys, Aspect, IEX.
· Performing schedule maintenance and management in workforce management System
· Working knowledge of the operation SLAs, GOS, Productivity, Utilization & other KPIs
· Performing scheduling activities for offline or non-productive activities
· Performing tracking of call center team member attrition
· Performing mandatory annual schedule bid processes, which is driven by seasonality and operational changes
· Performing semi-annual holiday bids
· Performing mini schedule bids
· Documenting the call center staffing net results against call volume demand requirements
· Perform audit of headcount report to discover any inconsistencies WFM tool and other back-end systems
· Create new hire schedules for recruiting for upcoming new hire classes
· Collaborate with and provide headcount-impact updates to long range forecast including team member attrition, leave of absences, etc.
· Collaborate with intraday analyst that is the intraday point-of-contact for lines of business to discuss updates and trends
· Perform other duties and assignments as directed
QUALIFICATIONS:
· 3 to 4 years of relevant experience
· Proficient in MS Word, MS Excel, MS PowerPoint, VBA, Advance Excel, etc.
· Proficient in at least one WFM tool (Genesys, NICE, Aspect, Calabrio, Teleopti, Verint etc.)
· Proficient in Scheduling methodologies like Shift Bid, Rotation, Demand Based, Availability or Preference based etc.
· Strong mathematical, analytical, communication, and organization skills
· Self-motivated and must excel in a highly dynamic work environment
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