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    Quality Analyst-Benefits Verification - Pasig, Pilipinas - Datamatics Careers- Philippines

    Datamatics Careers- Philippines
    Datamatics Careers- Philippines Pasig, Pilipinas

    1 linggo ang nakalipas

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    Paglalarawan

    Key responsibilities:

    • Review and audit recorded communications (call and transaction)
    • Provide process recommendation(s) based on the QA top drivers
    • Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
    • Compile and analyze QA data for TNA, historical data, and forecasting
    • Knowledgeable in Training Needs Analysis (TNA), Competency-based training, ASSURE, and GROW-based Coaching (preferred but not required)
    • Conduct Training Sessions and Administer Process Knowledge Check
    • Experience: 2 year and above handling Healthcare account in a BPO industry
    • Education: Graduate/Post Graduate

    Skills

    • Strong MS Advanced Excel skills
    • Excellent verbal and written communication skills required.
    • Strong customer service and interpersonal skills
    • Basic facilitation, research, and problem-solving skills preferred, but not required
    • Ability to analyze data and derive actionable insights
    • Client focused and solutions oriented; Good problem solving and analytical skills. Ability to use judgment to help analysts apply the most appropriate solution for complex client situations
    • Ability to collaborate and work effectively with cross functional teams
    • Self-learner interested in both the how and the why
    • Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
    • Demonstrates ability to coach and provide feedback to analysts
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