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    Process Trainer - Philippines, Pilipinas - VISAYA

    VISAYA
    VISAYA Philippines, Pilipinas

    1 linggo ang nakalipas

    Default job background
    Buong oras
    Paglalarawan
    Responsibilities

    • Deliver Foundation Skills and Program/Product Specific Training within the required period using adult learning methodologies.
    • Monitor Trainee/learner process in Classroom and Transition Bay
    • Implement strict adherance to VKPOâs COD, Training Agreement and Policies
    • Maintain and update modules and other training materials
    • Identify training needs based on current agent performance and recommend training solutions to address them.
    • Maintain product knowledge by attending calibration sessions and CPRM
    • Willing contribute to and participate during other assignments as required Be the forefront of Employee development, and cultivate a culture of excellence amongst employees
    • Exhibit adeptness in leading discussions, creating rapport, handling objections, managing difficult behaviors and using appropriate feedback methods.

    Qualifications

    • Bachelorâs degree in Education, Training and Development, or a related field.
    • Minimum of 3 years of experience in training management, preferably in the healthcare industry with a focus on Revenue Cycle Management.
    • In-depth knowledge of RCM processes, including billing, coding, collections, and claims processing.
    • Strong presentation and facilitation skills, with the ability to engage and inspire learners.
    • Familiarity with adult learning principles and instructional design methodologies.
    • Excellent organizational and project management skills.
    • Effective communication skills, both written and verbal.
    • Must be willing to work onsite in Ortigas, Pasig City.
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