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    Client Services Manager - Philippines, Manila, Pilipinas - BDO Unibank

    BDO Unibank
    BDO Unibank Philippines, Manila, Pilipinas

    2 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan

    He/She/They will be responsible in managing the team servicing after-sales requirements of corporate clients availing the bank's Cash Management Services

    The responsibilities we will trust you with:

    • Case / Problem Management : Receive calls and emails from corporate clients regarding their concerns about their availed Cash Management Services and investigate and gather information to identify the root cause of the problem so they can be properly endorsed to the relevant teams / departments to resolve the client's concerns
    • Customer Satisfaction : Manage and resolve complex client concerns in an efficient and customer-friendly manner
    • Administrative : Ensure that all applications, utilities, shared folders, and other day-to-day items affecting operations are in proper working condition

    The qualifications you should have:

    • Graduate of four or five-year course / Bachelor's Degree Holder (Business Course Graduates are preferred)
    • At least five years experience in customer service, preferably addressing Cash Management Services concerns
    • Experienced in leading a team

    Must be willing to work ON-SITE in Makati.

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