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    Customer Service Supervisor - Philippines, Pilipinas - SM Investments

    SM Investments
    SM Investments Philippines, Pilipinas

    3 araw ang nakalipas

    Default job background
    Buong oras Accounting /Pananalapi
    Paglalarawan

    General Duties

    Answers/responds to the concerns, complaints, queries of Chinese/Filipino residents, tenants, and units owners that were received by the Property Management through phone calls and emails
    Responds or provides feedback to the Chinese/Filipino clients within 24 hours through proper coordination with the concerned personnel and department
    Assists the Property Management Office in handling customer service programs and official events of the Condominium Corporation
    Ensures that the official communications or circulars are translated in Chinese and posted in time and properly to the official web page and Bulletin Board of the Condo Corp
    Any other task/s which may be assigned by the Property Management from time to time.

    Detailed Duties

    Professional Eligibility

    n/a

    Skills

    Chinese (Mandarin)-speaking
    Can write, read, and converse in Chinese (Mandarin)
    Keen on details
    MS Office Proficient(MS Excel, PowerPoint, Word)
    Good Interpersonal Skills

    Work Location:
    Shore Residences

    Education

    Graduate of any related Business course

    Experience

    With at least Two years' work related experience

    Experience in Customer Service related field is an advantage

    Responsibility

    In general, the Customer Service Supervisor will assist the Property Management Office in all Chinese/Filipino customer related concerns.


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