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    Billing Analyst - Philippines, Pilipinas - EMAPTA

    EMAPTA
    EMAPTA Philippines, Pilipinas

    Natagpuan sa: Foundit PH A2 - 3 araw ang nakalipas

    EMAPTA background
    Buong oras Teknolohiya/Internet
    Paglalarawan

    Job Description

    Join Our Global Team and Experience Perks Like No Other

    Join us on a transformative career journey that offers far more than just a job. We invite you to step into a unique international experience without ever leaving your homeland. Within our organization, you'll uncover a world of opportunities, enjoy global exposure, and access exclusive perks that truly set us apart. Picture the chance to work in an international capacity without the need for relocation. Here, we provide you with the opportunity to be a part of an extraordinary international journey right from your home country. Our dynamic environment opens doors to global opportunities not easily found elsewhere, all while propelling your accounting career forward.


    Job Description

    As a Billing Analyst, you will take charge of handling and analyzing daily billing cases originating from both retail and wholesale customers. Your responsibilities will encompass the thorough examination of monthly invoices, including the critical tasks of analysis, validation, and approval of billing cycles.



    Employment Type: Full-time
    Shift: Flexible Shift
    Work Setup: Flexible (Hybrid, WFH, Onsite)

    What do you need to succeed
    • Experience in billing for an Australian client
    • A solid understanding of Australian Telco billing and pricing processes and systems is a plus
    • Excellent proficiency in MS Excel / MS Office
    • In-depth knowledge of industry best practices
    • Strong team player
    • Effective time-management skills
    • Excellent interpersonal and communication skills
    • Prior experience in disputing invoices and resolving complex service issues with customers
    What awaits you in this role
    • Handle and analyze daily billing cases from both retail and wholesale customers
    • Be accountable for monthly invoice analysis, validation, and approval of billing cycles
    • Review carrier invoices and/or carrier claims data, identifying and promptly reporting any potential discrepancies in the files
    • Generate periodic reports and format the output according to client specifications or requirements
    • Assist with any ad-hoc projects within the department
    • Perform audit functions within the department
    • Take responsibility for the operational stability and performance of the billing system and processes, ensuring that the customer journey for billing aligns with the company's brand
    • Ensure accurate billing for services ordered, and consistency in changes, modifications, and disconnects with the business platform
    • Maintain strong communication channels with all internal customers and partners whose responsibilities are impacted by the billing systems
    • Detect billing process errors, make appropriate corrections, and resolve complex billing issues
    • Maintain composure and customer focus while resolving challenging complaints
    • Collaborate with individuals from other departments, including Customer Support, Sales, Data, and Voice Delivery.
    Why choose us
    • Flexible set-up
    • Flexible shift
    • Work-life balance
    • Global opportunity
    • Salary is above industry standard
    • Incentives
    • Opportunity to work with a talented team and make a real global impact
    Who we are:

    Be part of Emapta's global team, a working environment that empowers people to fulfill their international dreams.

    You will be working with an outsourcing company that builds stable international careers with above-market salaries, plenty of growth opportunities, and a company culture that puts yours and its people's needs in front and center. With over 700 global partners that prefer opening remote jobs in the country, our vision is to help you and thousand more Filipinos reach your full potential and dreams without the need to leave the country and work abroad.

    Here at Emapta, you will be surrounded by likeminded and globally competitive individuals from around the globe, catapulting you to heights you've never seen before and allowing you to leave a lasting legacy in the world of outsourcing. As your gateway to international success, you indulge in the comfort of work-life balance topped with above-market compensation and superior benefits.

    #EmaptaExperience


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