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    Customer Support Specialist - Western Visayas, Philippines, Iloilo, Pilipinas - Stealth Monitoring, Inc.

    Stealth Monitoring, Inc.
    Stealth Monitoring, Inc. Western Visayas, Philippines, Iloilo, Pilipinas

    2 araw ang nakalipas

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    Buong oras
    Paglalarawan
    Stealth Monitoring is looking for talented individuals like you Be the next Customer Support Specialist.

    Job Highlights

    • Day 1 HMO for you and two (2) of your dependents.
    • Annual and Performance Based Salary Increase
    • Additional Leave Credits

    Duties & Responsibilities

    • Managing customer queries by responding to calls from clients of Stealth Monitoring.
    • Building basic reporting to help track, manage, and improve our efficiency and effectiveness across our communications.
    • May be required to work in one or multiple work queues/skill sets over various customer contact channels, systems and tools, according to the business needs
    • Delivers at high performance level of response and resolution time, first-contact-resolution and customer satisfaction
    • Maintain an up-to-date knowledge of, and adherence to, standard operating procedures
    • Escalates issues to the appropriate departments for higher levels of support
    • Know and adhere to all current company policies, procedures and protocols and any others which the company may introduce or revise from time to time
    • Perform other duties as assigned

    Qualifications

    • Willing to work onsite in Megaworld Blvd, Iloilo City.
    • Open to work during evenings, weekends, and holidays
    • 2 years of experience
    • Previous experience in a customer service setting, preferably in BPO and North America clients.
    • Willingness to learn new technologies in CCTV monitoring
    • Always remain alert during working hours
    • Ability to sit for long period of time while carrying out monitoring duties
    • Ability to respond quickly and decisively to potential security situations
    • Excellent team player
    • Flexible in assuming assigned shifts
    • Computer literate and excellent knowledge/willingness to learn of video monitoring software
    • Highly detail-oriented to ensure that all work performed is of the highest quality and meets all defined protocols

    Why join Stealth Monitoring

    At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.

    Get to work with skillful team members and experience limitless growth.

    Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.
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