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    Senior Operations Manager - Quezon City, Pilipinas - Manpower Core Group Inc.

    Manpower Core Group Inc.
    Manpower Core Group Inc. Quezon City, Pilipinas

    5 oras ang nakalipas

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    Paglalarawan
    You will conduct client program training and reinforcement training for new hires.

    You will also guide our newbies in their A-bay training up to their nesting period.

    In greater details, here are the tasks that you will be responsible for:

    Responsible for consistently delivering high-quality client training programs while adhering to the Company's training methodology.

    Facilitate training approach alignment and adherence to the Company's onboarding, New Hire Training, and A-Bay playbook requirements.

    Assist in the smooth integration of agents into Operations by supervising them via training courses and A-Bay


    Responsible for administering training surveys at the conclusion of New Hire Training and A-Bay in order to measure and report on training effectiveness.

    Assesses training needs and learning styles.

    Here are the qualifications that is nice to have:

    Minimum of 4-7 years of experience in call center operations and/or prior experience in customer service and training experience in a service industry required; BPO/call center experience preferred

    This is to be profiled for a FINANCIAL CAMPAIGN.

    Shifting Schedule / Onsite

    Better if can start ASAP.
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