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    Quality - Korean - Taguig, Pilipinas - Staffwiz Global Outsourcing Inc

    Staffwiz Global Outsourcing Inc
    Staffwiz Global Outsourcing Inc Taguig, Pilipinas

    4 araw ang nakalipas

    Default job background
    Buong oras Administrative
    Paglalarawan
    Job Title :
    U2.Sr.
    Associate Quality - Korean    Work Setup : WIO

    Work Location :
    BGC, Taguig

    Work Schedule :
    Shifting Schedule


    Education     :

    • Have finished at least Senior High School level but Bachelors' degree holder or in progress is highly preferred
    Qualification :


    • 3 or more years of relevant previous customer services experience (preferably in contact centers, includes time in a quality assurance role)
    • 1 or more years in a quality assurance role (BPO-related experience is highly preferred but not required)
    • Live customer support experience (phone, chat, email, in-person, etc.) handling US based users.
    • Live customer support experience for users in a Japanese speaking country is a plus.
    • This role is also open for fresh graduates who are eager to embark on an exciting and rewarding career in the outsourcing industry
    Technical Skills :


    • Strong analytical, problem solving and general troubleshooting skills
    • Excellent general computer skills Soft skills
    • Excellent written communication and interpersonal skills
    • Must exhibit active listening, be able to probe effectively and handle issues and complaints in a courteous, professional and friendly manner
    • Problem solver, able to multi-task, think creatively and escalate issues and ideas to solve these issues.
    • Strong customer first focus and ability to provide excellent white glove support, even when delivering bad news. Proven ability to de-escalate customer issues using soft skills and empathy is key
    • Tech-savvy
    Language :


    • Bilingual with intermediate to excellent spoken and written English communications skills and near-native to native Korean language proficiency
    • Familiarity with cultural norms (specifically for Support) of a Japanese-speaking country.
    • Experience living in Korean-speaking country preferred.
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