WFM Real-Time Analyst - Makati
1 buwan ang nakalipas
Paglalarawan ng trabaho
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Mga katulad na trabaho
The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team. · In short: mo ...
1 buwan ang nakalipas
Join Our Team at Lean Solutions Group (LSG) as a Real-Time Analyst to ensure smooth daily operations by monitoring queues, managing agent schedule adherence and providing real-time insights. · ...
1 buwan ang nakalipas
Peak Outsourcing Inc. is seeking a proactive detail-oriented and highly analytical Real-Time Analyst (RTA) to join our dynamic team in Makati. · ...
1 buwan ang nakalipas
++The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing.Main Activities And Responsibilities++Performs real-time monitoring and schedule adherence tracking on a 24 x 7 basis+Monitors ½ hourly call volumes, AHT, and staffing requir ...
1 buwan ang nakalipas
· We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world · Job Title:** Real Time Analyst · -- ...
1 araw ang nakalipas
The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team. · ...
1 buwan ang nakalipas
The Real Time Analyst will perform common workforce management tasks such as reporting and forecasting volume. They will also be responsible for assigning employees to schedules based on their preferences and business rules. · Sustain common workforce management tasks (reporting, ...
2 linggo ang nakalipas
We are looking for a highly analytical Real-Time Analyst (RTA) to support workforce operations by monitoring real-time performance and ensuring service level targets are met.Completed at least 2nd year in college with no back subjectsMinimum of 1 year experience with a Real-Time ...
3 linggo ang nakalipas
Join Our Team as a Real Time Analyst · As a Real Time Analyst, you'll be responsible for real-time management of the center and/or program's service level performance and other KPIs. · ...
2 linggo ang nakalipas
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world · Job Title:** Real Time Analyst · Job S ...
9 oras ang nakalipas
This is a full-time on-site position located in Pasay. · ...
2 linggo ang nakalipas
Sustain common workforce management tasks such as reporting and forecasting volume to create optimized employee schedules. · ...
2 linggo ang nakalipas
We have an opening for a Real Time Analyst to join our team at TSA Group. · We're looking for someone who can monitor call queues and ensure adequate actions are taken on rosters to achieve target metrics. · The successful candidate will also maintain rosters in line with busines ...
2 linggo ang nakalipas
Join a growing team where your real-time insights will support operational excellence. · ...
2 linggo ang nakalipas
The Real Time Analyst is responsible for monitoring all call queues and ensuring adequate actions are taken on rosters to ensure target metrics are achieved. · ...
2 linggo ang nakalipas
Main Responsibilities: · Manage call volume, daily attendance, and program break schedules to optimize agent allocation. · Assist in setting metrics and targets for service excellence. · Scope of Work: · Monitor agent status in real-time, ensuring optimal staffing levels for inbo ...
6 oras ang nakalipas
The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. · Manage multiple call queues in real time. · Watch staffing levels at each site to ensure planned coverage is met on the interval level. · ...
1 buwan ang nakalipas
Monitor real time metrics to ensure proper staffing levels and compliance with service level agreements Provide real time performance reports to Operations leaders in the established cadence Proactively communicate intraday challenges impacting service level agreements to Operati ...
2 linggo ang nakalipas
The Real Time Analyst is responsible for monitoring statistics and taking actions to ensure the enterprise achieves its clients and internal bill to pay goals. · The role requires managing multiple call queues in real time, watching staffing levels, providing outage and crisis ma ...
1 buwan ang nakalipas
Real Time Analyst · As a member of the Customer Service & Support department and part of the Operations Enablement - WFM group which is responsible for the contact centers across Thomson Reuters. The Real Time Analyst is primarily responsible for managing the daily workflow and ...
3 araw ang nakalipas
+ Manage multiple call queues in real time. · Watch staffing levels at each site to ensure planned coverage is met on the interval level. · + Provide outage and crisis management (Facilitating communications between IT teams and site management.) · Manage Interval, daily, weekly ...
1 buwan ang nakalipas