Associate Manager Business Excellence - Iloilo - Sagility

    Sagility
    Sagility Iloilo

    2 araw ang nakalipas

    Upper Management / Consulting
    Paglalarawan

    Job Description

    Education:

    • Preferably any 4-yr College Degree and/or equivalent

    Experience:

    • · At least 4 year(s) of working experience in the related field is required for this position.
    • Open to Quality Assurance supervisors with at least 2 years supervisory experience.

    Mandatory Skills:

    • Able to establish, implement and continuously improve the quality information security policies assigned to him / her.
    • Able to establish structures and procedures to protect classified information
    • Able to report information security related incidents without any delay to the proper authorities.
    • Able to participate during training, orientation and awareness programs pertaining to QISMS & HIPAA

    Roles & responsibilities:

    • Performance Management
    • Define and manages achievement of client performance objectives
    • Responsible for meeting client Service Level Agreements for quality
    • On-going management of Quality systems, processes, and procedures
    • Plan and conduct internal Quality assurance audits
    • Enforce compliance with internal procedures to ensure that established quality and process procedures are being followed by the appropriate personnel at all times.
    • Coordinate, evaluate, and assist in developing action plans and follow up of quality issues.
    • Facilitate the account's-initiated audits. Coordinate and host audits and inspections.
    • Engage in on-going communication with the account and business partner, acting as quality liaison to resolve outstanding quality issues, provide audit follow-up, and ensure customer satisfaction with the vendor's quality systems
    • Act assign-house counsel for quality issues, providing guidance for staff questions and solutions to quality problems.
    • Lead investigations of production/quality problems.
    • Develop client relationships People Management
    • Handles and resolves resistance of the team to change as it involves conflicting views and opinions
    • Capability to train and conduct workshops in Quality Tools, Kaizens, Lean training etc.
    • Works with BE Associate Manager/Quality Leads to resolve grievances
    • Develops and trains team members through coaching, providing work advice and motivation

    Process Improvement

    • Drive continuous improvement onsite and throughout the investigations via cross-functional teams and working with key stakeholders.
    • Manage Diet Six Sigma/Lean Projects associated with product and process improvement activities.
    • Help develop, foster, and drive a culture of lean Six Sigma throughout the company.
    • Provides input and feedback to key leadership positions about process improvement opportunities specific to all parts of the organization.
    • Works to identify key gaps within the different functions and leads the transformation of existing processes in terms of capability and maturity utilizing Lean Six Sigma.
    • Maximize revenue and measure costs for group Technical
    • Review and approve process and QC documentation to release processes for distribution
    • Manage Change Controls and Administer Change Control System.
    • Act as quality approver for documents requiring approval from a quality representative.
    • Manage and provide internal SOP and ISO compliance training.
    • Coordinate training across departments.
    • Maintain training databases and ensure that employees training records are up to date.
    • Ensure new employees are trained on SOPs per specific job function.
    • Ensure that appropriate records are properly controlled.
    • Manage the proper storage and filing of controlled documents.
    • General Safety and Security
    • Protects the organization's assets by upholding the principles of the Quality Information Security Management System (QISMS).
    • Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization's business functions.
    • Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA) – For Healthcare Accounts
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