Team Leader - Cebu

TEAM LEADER · Location: IT Park, Cebu City · Employment Type: Full-time, Permanent · Work Setup: Onsite · Schedule: Day / Shifting · About the Company · Strategic Office Support Inc. is a growing organization committed to delivering operational excellence, safety, and people-cent ...

DUTIES AND RESPONSIBILITIES · Manage and direct the daily activities of the Team Lead and full time employees, including creative resource planning and implementing call center strategies and operations. · Provide operational guidance. Train, coach, monitor, recognize, support an ...

Job Description: · Leads and drives the team for continuous improvement towards set goals · Manage metrics and monitors team performance · Responds timely and accurately to the escalations of the direct reports · Assist Level 1 support towards 1st time resolution including identi ...

Job description · Overview: · Drive overall performance and manage the process. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance. Steer proces ...

About The Role · With Intelligence is a leading data and intelligence provider specializing in the asset management sector. We deliver high-quality insights and analytics, empowering clients to make informed investment decisions. We are looking for a highly motivated and detail-o ...

Job Description: · The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. · Essential Functions/Core Resp ...

The Sales Enablement Coach is a pivotal role designed to elevate our sales team's effectiveness through strategic coaching and data-driven insights. This role is tasked with integrating advanced coaching methodologies within the Operations division, targeting performance enhancem ...

Job description: · As a team lead, he/she would have experience in a supervisory/manager role in a call center. The incumbent would be the primary point of contact with client and would be responsible for all day-to-day activities. Key responsibilities would include: · End-to-end ...

This position resides in the Customer Solutions team focused on any customer facing solution - across all connected home channels - from processing claims to technical support. The Senior Manager, Sales Enablement will collaboratively carry out the subscriber retention strategy s ...

Recruitment Manager (US Market) · Company: The 360 Companies · Location: Philippines – Full Onsite, Cebu IT Park · Work Schedule: 8:00 AM – 5:00 PM PST | 11:00 PM – 8:00 AM PH Time, Monday to Friday · Direct Report To: VP of PH Operations · Dotted Line: Division President · Direc ...

About IntouchCX · IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled w ...

The Operations Team Leader manages a team of Operations Supervisors and Captain Drivers and ensures the effective execution of fleet deployment, driver management, and vehicle performance. This role is vital in bridging middle-management operations to strategic planning · Key Res ...

Director, Call Center Operations · For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. · We help people do more with their technology and stay connected on all of their de ...

One of the SM Retail Affiliates is looking for a high-impact Store Manager to lead their SM Bacoor branch. If you are a strong retail leader who thrives on hitting targets, building high-performing teams, and delivering exceptional customer experiences, this role is for you. · Wh ...

The Customs process Specialist will be responsible for the auditing of global import and export customs declarations for accuracy and compliance to specific customs regulations. · We offer opportunities where you can grow your expertise, shape processes and deliver innovative sol ...

Shangri-La Mactan, Cebu · Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La Mactan, Cebu is a multi-faceted leisure destination that provides a compelling mix of luxury relaxation and wellness, lively entertainment, ...

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. · We help people do more with their technology and stay connected on all of their devices. We provide our customers wit ...

The role is responsible for supporting business operations by delivering accurate, timely, and actionable insights that help drive informed decision‑making. This position manages data, processes, and cross-functional coordination to ensure smooth execution of tasks and achievemen ...

Job Description · About IntouchCX · IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years ...

The Help Desk Supervisor leads support team leaders to ensure teams meet SLA standards. · Leads support team leaders. · Ensures teams meets SLA standards. · ...