Mid Software Quality Analyst - Manila, National Capital Region

Title: Quality Analyst · Essential Duties and Responsibilities · Monitor, evaluate and score calls against established quality assurance instruments and standards · Review, evaluate, and score open and closed customer issues tickets against established quality assurance instru ...

The QA Analyst is responsible for monitoring quality performance across voice and non-voice channels, identifying gaps. · Perform quality audits for voice and non-voice interactions · Conduct Root Cause Analysis (RCA) to identify recurring issues · ...

Urgently hiring for one of our direct clients in the Philippines. · ...

The Quality Analyst (PMP Reports) maintains standardized performance reports and dashboards, ensuring accuracy and integrity of data. · Responsibilities · Regularly send standardized reporting templates and formats for various stakeholders. · Ensure data accuracy and integrity in ...

The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer exper ...

Monitoring of Calls – 15-30 calls per day · Daily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of opportunities · Input data pertinent to quality measurement database systems for capturing, analyz ...

Description · Providing event-based and frequency-based feedback. Collecting and analyzing trends and patterns. Assisting Ops-AM in identifying training needs for the agents and process level issues that can help improve performance. Participating in team huddles and providing br ...

· Role Overview · Should have knowledge in Service Desk and Infrastructure Support Operations  · Should have analytical & reasoning skills · • Ability to create Weekly & Monthly Quality reports/decks for the management review  · Ability to analyze large amounts of data and draw ...

Should have knowledge in Service Desk and Infrastructure Support Operations. Should have analytical & reasoning skills. Ability to create Weekly & Monthly Quality reports/decks for the management review. Able to analyze large amounts of data and draw out meaningful, actionable su ...

This is an entry-level position in Quality Assurance that is responsible for learning QA methodologies and assisting in ensuring compliance. · ...

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. · Audit the number of cases / calls as mandated by the client and track performance · Review calls/comp ...

Who we are: · InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clie ...

Should have knowledge in Service Desk and Infrastructure Support Operations  · Should have analytical & reasoning skills · • Ability to create Weekly & Monthly Quality reports/decks for the management review  · ...

This is an entry-level position in Quality Assurance that is responsible for learning QA methodologies and assisting in ensuring compliance. · ...

We are seeking a detail-oriented and analytical Quality Analyst with experience supporting UK or US banking/financial services accounts within a BPO or shared services environment. The role is responsible for monitoring and evaluating customer interactions, ensuring compliance wi ...

+Job summary · Become part of a team that is passionate about making lives better. · +ResponsibilitiesCoordinate the activities of any applicable departments to ensure that all quality deadlines are met. · Support the efforts of senior management and operations. · ...

This is an entry-level position in Quality Assurance that is responsible for learning QA methodologies and assisting in ensuring compliance. · We know your well-being and happiness are key to a long and successful career. · We are delighted to offer country specific benefits. ...

Data Quality Analyst  · Important Information · Location: HGC, Taguig · Experience: 3 – 7 years · Job Mode: Contract · Work Mode:  Hybrid · Job Summary · As a Data Quality Analyst you will be responsible for analyzing data, implementing automation processes, and leveraging your ...

Job Title: · Data Quality Analyst · Location: · Paco, Metro Manila, Philippines · Employment Type: · Fixed-Term / Contractual (with opportunity for regular employment subject to performance and company requirements) · About Us · TW & Company, Inc. is a nationwide distributor of t ...

The Data Quality Analyst is responsible for processing, structuring, and managing data from market research projects. This involves manipulating large datasets, running checks and validation to ensure data consistency and accuracy, and conducting quality checks to maintain data i ...

Quality Assurance Analyst · Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). · It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as y ...