Workforce Planner/Scheduler - Manila

Strategic Purpose of the Role · This position supports the organization's objective to improve labor accuracy, operational efficiency, and cost control while enabling scalable, network-wide workforce planning. The Planner will contribute to building a predictive labor framework t ...

Strategic Purpose of the Role · This position supports the organization's objective to improve labor accuracy, operational efficiency, and cost control while enabling scalable, network-wide workforce planning. The Planner will contribute to building a predictive labor framework t ...

The Workforce Planner/Scheduler is responsible for appointment scheduling and coordination, labor planning and resource allocation, multi-time-zone operational support and operational monitoring. · ...

++Acts as a Subject Matter Expert (SME) for RTA function. · Effectively manage intraday of multiple accounts on different systems and platforms plus providing RCA and recommendation on operational performance.+++Delivery of all designated reporting activities as detailed by Servi ...

Description · About Datacom · With over 6,200 people, and centre's of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and th ...

The Workforce Planner is responsible for analysing, forecasting, and planning workforce supply and demand, and talent needs and gaps to ensure that an organization has the right people with the right skills to support its business objectives. · Analysing, implementing and monitor ...

The Workforce Planner is responsible for analysing, forecasting, and planning workforce supply and demand. · ...

The Workforce Planner is responsible for analysing, forecasting, and planning workforce supply and demand, · analysing implementing and monitoring workforce planning initiatives to optimize and scale the evolving workforce · collaborating with business leaders strategic planning ...

This job involves ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication while ensuring forecast alignment with strategic goals. · ...

Job Description · Responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication while ensuring forecast alignment with strategic goals · Responsible for the overall oversight of WFM tasks and strategies to ...

Job Description · Responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication while ensuring forecast alignment with strategic goals · Responsible for the overall oversight of WFM tasks and strategies to ...

Job Description · Responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals · Responsible for the overall oversight of WFM tasks and strategies t ...

Description · • Determine annual, quarterly, monthly, daily and intra-day workforce requirements by gathering and analyzing data and trends.  · • Utilize scheduling software to generate optimized schedules that balance the needs of the business with the needs of the agents.  · • ...

The Workforce Planner is responsible for analysing, forecasting and planning workforce supply and demand to ensure the right people with the right skills are in place to support business objectives. · ...

Salmon – Who We Are and What We Do · Salmon is a fast-growing consumer fintech group, founded in July 2022 with the vision of creating the best credit-led neobank in Southeast Asia. We chose the Philippines to be our first market and are now a licensed consumer-lending group, wor ...

Job Overview · We are seeking a highly skilled Workforce Management (WFM) Scheduler to support our contact center operations through accurate forecasting, optimized scheduling, and proactive intraday management. This role requires a Verint WFM expert with strong analytical capabi ...

The Workforce Scheduler forecasts production volumes to determine workloads for assigned Operations function. · Under limited guidance, this individual will schedule production staffing to ensure resources are efficiently allocated. · Create long-range forecasts using forecasting ...

This role involves working as an ambassador for Centralized WFM function for Intraday Management, delivering designated reporting activities and developing WFM staff. · Day 1 HMO coverage — plus 2 FREE dependents · Accrued vacation and sick leave credits · Life insurance coverage ...

· Position: Workforce Scheduler (Pasay) | Onsite · Work Arrangement: Onsite · Shift: Graveyard schedule · Requirements: · Minimum of 1 year experience as a WFM Scheduler in a BPO or call center environment · Candidates must be available to start as soon as possible · ...

We are looking for someone knowledge in Workforce Planning - preferably with knowledge in Forecasting, Capacity Planning and Scheduling, and Real Time Management · We need someone who has the ability to manage multiple, · complex ongoing tasks and projects · We need someone who h ...