Head of Customer Support - Philippines - Proxy-Cheap

    Proxy-Cheap
    Proxy-Cheap Philippines

    11 oras ang nakalipas

    Paglalarawan

    Proxy-Cheap offers enterprise-level proxies for novices and professionals. We strive to provide affordable solutions for our customers to obtain data and circumvent restrictions while operating at scale. Our solutions serve customers from brand protection to market research and other industries.

    We expect that you'll bring:

    • Fluency in English (written and spoken);
    • Strong communication skills;
    • Tech-savvy mindset;
    • Attention to details;
    • Open and proactive mindset;
    • Passion for growth in a fast changing environment;
    • Basic knowledge of network infrastructure – IP address, network proxy;
    • Previous customer support experience in tech or SaaS

    Responsibilities

    • Build and lead a world-class support team that provides omnichannel support via email and chat
    • Develop and implement support strategies that elevate our customer experience
    • Act as the voice of our customers, providing actionable insights to product and sales teams
    • Monitor and optimize team performance through data-driven approaches
    • Handle complex escalations with grace, expertise, and a problem-solving mindset
    • Stay ahead of industry trends and continuously improve our support ecosystem

    Bonus

    • Computer networks knowledge/understanding
    • Prior work in a startup environment

    What We Offer

    • Competitive compensation
    • Opportunity to shape a rapidly growing startup
    • Cutting-edge technology and learning opportunities
    • A culture that values innovation, transparency, and personal growth

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Trabaho
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Head of customer support