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    Customer Solutions Engineer - Metro Manila / NCR, Pilipinas - Sysgen RPO Inc

    Sysgen RPO Inc
    Sysgen RPO Inc Metro Manila / NCR, Pilipinas

    3 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan
    Employees in this role may be required to work overnight shifts and
    Philippines holidays.
    We are looking for people who...


    • have a creative attitude towards problem solving
    • set clear expectations with customers on next steps and then meet or exceed them
    • surprise and delight customers, even when problems are not solved quickly
    In this role you will...


    • Support customers through diverse channels: tickets, email, and video, managing a diverse range
    of issues from simple queries to intricate technical dilemmas.


    • Build and deepen your technical expertise across all facets of dbt Cloud, ensuring you're always
    ready to assist with any challenge.


    • Take ownership of customer challenges, from initial troubleshooting to resolution.
    • Enhance our documentation, ensuring it's both technically accurate and easily understood.
    • Proactively seek out professional development opportunities, always aiming to bring more to our
    team and our users.


    • Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our
    product
    You are a good fit if you have...


    • Demonstrated expertise in coding languages, SQL, APIs, and understanding network
    requests.


    • Exceptional written and verbal communication skills.
    • A genuine drive for solving problems and helping others.
    • A strong technical foundation, especially within a SaaS support environment.
    • Prior experience in roles that merge the technical with the client-facing, such as engineering
    support or customer success.


    • Experience building documentation or technical how-to guides using a variety of media (text,
    images, video)


    • A creative attitude towards problem solving, and enjoy working directly with business
    stakeholders to help them get past roadblocks
    You'll have an edge if you have...


    • Hands-on experience with YAML or JSON structures.
    • Proficiency with monitoring and analytics tools like Datadog or LogicMonitor.
    • A deep understanding of ETL processes, data warehousing, and contemporary data stack
    concepts.


    • The ability to break down more complex technical concepts and communicate them to
    stakeholders verbally and in writing


    • Practical experience with dbt.
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