WFM Real Time Analyst - Pasig, Metro Manila, Philippines
6 araw ang nakalipas

Paglalarawan ng trabaho
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Mga katulad na trabaho
The Real Time Analyst is responsible for monitoring statistics and key performance indicators to ensure the enterprise achieves its clients and internal bill to pay goals. · We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX. · In This Role You Will ...
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The Realtime Analyst is responsible for managing call volume and daily attendance to optimize agent allocation. · Manage call volume, daily attendance, and program break schedules to optimize agent allocation. · Evaluate adherence and initiate immediate improvements. · ...
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The Real Time Analyst is responsible for monitoring statistics and ensuring the enterprise achieves its clients and internal bill to pay goals. · ...
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Enable your future at TDCX, where you'll work alongside innovative teams and support the growth of forward-thinking brands. · ...
1 buwan ang nakalipas
We are seeking a Realtime Analyst to manage call volume, daily attendance, and program break schedules to optimize agent allocation. You will assist in setting metrics and targets for service excellence. · Monitor agent status in real-time. · Evaluate adherence. · ...
1 linggo ang nakalipas
The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. · Manage multiple call queues in real time. · Watch staffing levels at each site to ensure planned coverage is met on the interval level. · ...
4 linggo ang nakalipas
The Real Time Analyst is responsible for monitoring statistics and taking actions to ensure the enterprise achieves its clients and internal bill to pay goals. · The role requires managing multiple call queues in real time, watching staffing levels, providing outage and crisis ma ...
4 linggo ang nakalipas
+ Manage multiple call queues in real time. · Watch staffing levels at each site to ensure planned coverage is met on the interval level. · + Provide outage and crisis management (Facilitating communications between IT teams and site management.) · Manage Interval, daily, weekly ...
1 buwan ang nakalipas
Monitor real time metrics to ensure proper staffing levels and compliance with service level agreements Provide real time performance reports to Operations leaders in the established cadence Proactively communicate intraday challenges impacting service level agreements to Operati ...
1 linggo ang nakalipas
Monitor all queues daily and track volumes against forecast to identify areas of concern and recommend necessary actions to ensure target metrics and service levels are met. · ...
2 linggo ang nakalipas
The Real Time Analyst is responsible for managing service levels for various programs at an intraday level. They provide directions and advice to stakeholders and manage real-time adherence to optimize coverage and service levels. · ...
2 araw ang nakalipas
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1 araw ang nakalipas
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4 linggo ang nakalipas
Join Our Team at Lean Solutions Group (LSG) as a Real-Time Analyst to ensure smooth daily operations by monitoring queues, managing agent schedule adherence and providing real-time insights. · ...
1 buwan ang nakalipas
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2 araw ang nakalipas
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Peak Outsourcing Inc. is seeking a proactive detail-oriented and highly analytical Real-Time Analyst (RTA) to join our dynamic team in Makati. · ...
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We are looking for a detail-oriented and analytical Real Time Analyst to support workforce operations in a contact center environment. The role is responsible for real-time monitoring of service levels, staffing adherence, and performance metrics to ensure operational targets are ...
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