WFM Real Time Analyst - Pasig, Metro Manila, Philippines
6 araw ang nakalipas
Paglalarawan ng trabaho
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Mga katulad na trabaho
The Real Time Analyst is responsible for monitoring statistics and key performance indicators to ensure the enterprise achieves its clients and internal bill to pay goals. · We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX. · In This Role You Will ...
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We are seeking a Realtime Analyst to manage call volume, daily attendance, and program break schedules to optimize agent allocation. You will assist in setting metrics and targets for service excellence. · Monitor agent status in real-time. · Evaluate adherence. · ...
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+ Manage multiple call queues in real time. · Watch staffing levels at each site to ensure planned coverage is met on the interval level. · + Provide outage and crisis management (Facilitating communications between IT teams and site management.) · Manage Interval, daily, weekly ...
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Monitor real time metrics to ensure proper staffing levels and compliance with service level agreements Provide real time performance reports to Operations leaders in the established cadence Proactively communicate intraday challenges impacting service level agreements to Operati ...
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