- Administer SFA system setup, administration, configuration, maintenance and optimization
- Monitor active SFA and back office users and ensure the correct access level based on function and role
- Coordinate with IT / third party solutions provider in terms of monitoring issues/errors escalated by DSO and DP users.
- Participation in Business Testing related to Application Change Requests, Systems Upgrade or deployment of fix to resolved system bugs
- Provide status/feedback of pending issues/errors encountered and monitor until resolution
- Participation in TME training courses (new entrants) and assist in the development of User's Training manuals for (Field force and Backoffice)
- Develop, implement and update classification and definition of Trade Channels and Outlet types and manage the deployment and maintenance in the Sales System
- Monitor, update and maintain relevance of channel definitions
- Develop a process and ensure the field force users understand and adhere to safeguard the integrity of the channel definitions and trade segmentation in the creation of new customers
- Implement CMD processes and ensure the policy is adhere to by devising the right level of control and monitoring
- Collaborate cross-functionally to ensure clarity of process, define areas of accountability, and ensure
- completeness and accuracy of customer master data
- Continuously review processes and recommend improvement opportunities
- Responsible for the maintaining and management of Coverage Plan and Territory Hierarchy to support the implementation of the territory approach
- Establish process for the setup and maintenance of Territory Boundaries in alignment with SIBI and RTM teams
- Perform regular update of Territory Boundaries and customer tagging in collaboration with field M&S leaders
- Recruit, motivate and guide the professional development of the team reporting directly and indirectly to the incumbent.
- Bachelor's degree or higher in Business, Computer Science, IT or any other highly quantitative fields.
- Minimum 5 years experience in operational support, database management, preferably with multinational FMCG.
- Fluent in English (both speaking and writing)
- Data reporting and analysis, KPI & performance measurements
- Trade survey planning, execution
- Excellent analytical system knowledge (Tableau, Microsoft Power BI, SQL)
- Good understanding of commercial analysis (Retail Audit, Tracker, Trade Marketing and Sales KPIs)
- Familiar with Route to Market, Trade Segmentation, Trade Marketing Execution, Channel Planning
- Functional knowledge in IT processes (e.g. incident, problem, system change request)
- Familiar with Systems Development Lifecycle and deal with 3rd party solutions provider
- Relational Database Management System, SQL scripting and Data Modelling
- Company and Business Knowledge
- Sales System
- Have access to over 200 company training
- Well-being programs for employees
- Opportunities for your career growth
- Recreational facilities in the office - Videoke, billiard and table tennis
- Be part of a truly international and diverse company with over 40,000 employees in 130 countries.
- Experience the culture of an Investors in People certified company
- Find out why 9 out of 10 employees recommend us to a friend.
- Understand why 9 out of 10 employees say they feel free to be themselves.
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Salesforce Automation Specialist - Taguig, Pilipinas - JTI GBS Philippines, Inc
Paglalarawan
We're JTI, Japan Tobacco International, and we believe in freedom.We think that the possibilities are limitless when you're free to choose. We've spent the last 20 years innovating and creating new and better products for our consumers to choose from. It's how we've grown to be present in 130 countries, and how we've grown from 40 to 4,000+ employees in the Philippines since 2009.
But our business isn't just business, our business is our people. Their talent. Their potential. We believe that when they're free to be themselves, to grow, travel and develop, amazing things can happen for our business. That's why our employees, from around the world, choose to be a part of JTI. It's why 83% of employees feel happy working at JTI, and why we've been recognized as INVESTORS IN PEOPLE in the Philippines.
So when you're ready to choose a career you'll love, in a company you'll love, feel free to #JoinTheIdea.
Learn more:
This position will remain open until filled.
Local applicants are welcome.
Department: Sales - Trade and Commercial Planning
Location: Taguig city, Philippines
Reporting to: Sales System and Master Data Manager
WHAT THIS POSITION IS ABOUT - PURPOSE
The incumbent acts as the in-house expert supporting the day-to-day operations of the Sales Force Automation solution (SFA) and maintain the upkeep of classification and definition of Trade Channels, Trade Segmentation, Outlet types.
WHAT WILL YOU DO - RESPONSIBILITIES
Sales System (SFA solutions) Support and Maintenance
