Supervisor, Workforce Management - Manila

The Real-Time Analyst ensures service levels and operational stability by actively monitoring and adjusting workforce distribution in real time. · Monitor queues, volumes, SLAs, AHT, agent states, and other real-time metrics. · Take timely actions to address spikes, backlogs or s ...

We are changing the way people think about customer care. We need your help. We're seeking a Workforce Manager to direct manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. · As Workforce Manager You Will…Work closely with Operatio ...

This senior individual contributor role owns forecasting,scheduling,quality assurance,and performance analytics for multiple lines of business. · You'll be the subject matter expert on workforce tools like Verint and Amazon Connect Scheduler, · guiding decisions that improve effi ...

We're seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. · Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partnersI ...

We are looking for a Workforce Management Reporting Analyst to transform raw data into strategic insights that power our staffing decisions. In this role, you will be the bridge between our HRIS systems and frontline operations. · Build, maintain and automate operational reports ...

The Real-Time Analyst ensures service levels and operational stability by actively monitoring and adjusting workforce distribution in real time. · ...

The Real-Time Analyst ensures service levels and operational stability by actively monitoring and adjusting workforce distribution in real time. · Monitor queues, volumes, SLAs, AHT, agent states, · & other real-time metrics. · Take timely actions to address spikes, · & backlogs ...

Manage Workforce Management team to ensure alignment with company goals. · Monitor team performance against key metrics. · Oversight of resource planning forecasting scheduling intraday management processes. · ...

We're looking for an exceptional Workforce Management Director to lead our APAC WFM organization and drive end-to-end workforce optimization across forecasting, scheduling, staffing, and real-time operations. · This role plays a critical part in shaping performance for outbound c ...

Coda is a global growth engine for commerce that brings together powerful capabilities to connect people, digital products, and payments through its suite of trusted digital monetization and distribution solutions. · Develop and manage staffing forecasts and schedules based on hi ...

We're Hiring: Workforce ManagerAt Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. · ...

The Workforce Management Scheduler is responsible for creating maintaining and optimizing employee schedules to ensure proper staffing levels while meeting service level agreements SLAs. · ...

A highly organized and analytical Workforce Management Specialist to optimize staffing scheduling resource allocation for the customer support team. · ...

We're hiring. · The · Workforce Supervisor · ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. ...

The Workforce Management Specialist is responsible for delivering accurate forecasting and scheduling to ensure the right staffing levels are in place to meet business needs and service level objectives. This role ensures efficiency by balancing customer demand, operational targe ...

Job summary · We're hiring a Workforce Supervisor to ensure the company achieves its key performance indicators and daily goals working with Real Time Analysts Globally. · ResponsibilitiesSupervises RTAsPerform one-on-one coaching with RTAsAnalyze intra-day staffing reports and r ...

+A Workforce Management Specialist at Crescendo is responsible for real-time management of resources ensuring correct agent numbers are available at appropriate times. · ...

This senior individual contributor role owns forecasting, scheduling, quality assurance and performance analytics for multiple lines of business. · 5–8 years' experience in workforce management or operations analytics. · Expertise in Verint or Amazon Connect Scheduler platforms. ...

The Workforce Management Specialist is responsible for delivering accurate forecasting and scheduling to ensure the right staffing levels are in place to meet business needs and service level objectives. · This role ensures efficiency by balancing customer demand, operational tar ...

Lead a talented team responsible for end-to-end workforce management—forecasting, scheduling, rostering, and process improvement. · ...

The The Workforce Management & Reporting Analyst is responsible for real-time monitoring, reporting, scheduling, and workforce optimization to ensure service level agreements (SLAs) and operational targets are met. The role supports business decision-making through accurate data ...