Technical Account Manager - Manila - Oracle

    Oracle
    Oracle Manila

    12 oras ang nakalipas

    Paglalarawan

    Job Description

    Our customers measure our contribution to their success based on the value they receive from our services. Technical Account Managers (TAMs) are responsible for overall service governance and technical service delivery.

    TAMs help customers maximize the business value of their Oracle investments, enabling them to achieve desired business outcomes while minimizing risk. They act as trusted advisors, ensuring consistency and quality of deliverables, supporting customers in executing their IT strategy, overcoming challenges, and meeting business goals. TAMs apply leading practices to support successful Oracle technology and Cloud deployments and operations.

    The Services Portfolio may include Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services, which TAMs may manage in full or in part.

    Responsibilities

    • Develop and manage long-term Oracle customer relationships by building trusted partnerships with key stakeholders. Apply advanced technical and business expertise to understand the customer's industry drivers, organizational structure, strategic initiatives, critical success factors, and technical roadmap. Provide guidance and mentoring to junior team members where required.
    • Collaborate closely with Sales, Delivery teams, and customers to identify and implement appropriate solutions. Act as the primary delivery contact, coordinating Oracle Services across lines of business and ensuring effective communication and alignment.
    • Ensure service delivery meets contracted terms, optimize the use of Oracle resources, and achieve contract margin and revenue objectives. Identify and submit delivery leads for new opportunities and renewals.
    • Serve as the escalation point for major incidents, managing communication and customer expectations through resolution. Establish and maintain a governance model at management and executive levels, conduct regular Service Account Planning and Reviews, and perform ongoing scope and risk management.
    • Contribute to continuous improvement initiatives within Oracle's delivery organization, including process enhancement and tool development.

    Qualifications

    • 7–10 years of experience in enterprise implementation, IT Service Management, Project Management, or Account Management, and/or an advanced educational degree.
    • Strong technical knowledge of Oracle technologies, including Database, Exadata, and Oracle Cloud Infrastructure (OCI). Experience managing projects in both on-premise and cloud-based (OCI) environments.
    • Demonstrated experience managing large, multi-site or international IT projects, with the ability to operate effectively in global environments.
    • Proven ability to manage scope and customer expectations on individual assignments, take full ownership of client issues, and ensure timely follow-through. Available 24x7 to support customer issues, escalations, and critical incidents as required.
    • Strong project management and customer management experience; PMP or Service Management certifications (e.g., ITIL, Prince2 or equivalent) are desirable.
    • Ability to multitask, reprioritize effectively, and maintain composure in high-stress or high-visibility situations within a dynamic business environment.
    • Strong organizational, attention to detail, and communication skills, with the ability to effectively engage senior executives and key stakeholders.
    • Subject matter expertise in relevant industry sectors or Oracle product domains.
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