- As a temporary or training assignment, aligned with respective Agent CL11 of respective account, monitor, evaluate and / or audit a sampling of inbound and/or outbound calls and other contact methods including chat and email
- Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
- Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
- Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
- Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); Complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and legends documents
- Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
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Sr Quality Evaluator
4 araw ang nakalipas
Concentrix Davao, Pilipinas Buong orasJob Title: · Sr Quality EvaluatorJob Description · The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position ...
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Area Head
5 araw ang nakalipas
SharePro, Inc. (A Filinvest Company) Philippines, Davao, Pilipinas Buong orasThe Area Head (Sr. Manager) for Mindanao projects monitors all on-going projects and see to it that all important aspects such as the cost, quality, time and Safety has been properly checked and control at all times. · Construction Management · Monitors all ongoing activities and ...
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Assistant Manager Training
1 linggo ang nakalipas
OP360 (OfficePartners360) Davao City, Pilipinas Buong orasResponsibilities: · Responsible for analysis, project management, and performance coaching. · Engage directly with Program Managers to receive, analyze, prioritize, and manage training development and delivery requests. · Conduct any necessary train-the-trainer sessions for the c ...
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Project Development Manager
5 araw ang nakalipas
Filinvest Group Davao City, PilipinasResponsibilities: · Project Planning and Strategy:Develop and implement project plans, including timelines, budgets, and resource allocation. · Conduct feasibility studies and market analysis to identify potential real estate development opportunities. · Define project scope, goa ...
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Purchasing Officer
1 araw ang nakalipas
JTC Group of Companies Davao City, Pilipinas Buong orasResearch potential vendorsCompare and evaluate offers from suppliersNegotiate contract terms of agreement and pricingTrack orders and ensure timely deliveryReview quality of purchased productsEnter order details (e.g. vendors, quantities, prices) into internal databasesMaintain u ...
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Operations Manager
5 araw ang nakalipas
Choice Home Warranty Philippines, Davao, Pilipinas Buong orasJob Summary: · Operations Manager, you will directly oversee call center sales personnel to ensure positive morale and effective daily operations. You will serve our local and national customers through the development and implementation of best cell center methods and procedures ...
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Site Engineer
5 araw ang nakalipas
NORTHBANK HOLDINGS CORPORATION Davao City, Pilipinas- Bachelor's Degree in Civil Engineering · - PRC License NOT required · - Leadership skills · - Good knowledge of open-type buildings/construction industry standards · - Good knowledge of government regulations, requirements, safety standards · - Able to understand and read archi ...
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Senior Recruiter
4 araw ang nakalipas
Bold Business Davao, Philippines, Pilipinas Buong orasJob Summary: · We are seeking a results-oriented Senior Recruiter to join our team. The Senior Recruiter will be responsible for end-to-end recruitment processes, including sourcing, screening applicants, conducting initial interviews, and selecting qualified candidates to contri ...
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Drug Test Analyst
2 araw ang nakalipas
Supercare Medical Services Inc Davao del Sur, Pilipinas Buong orasQUALIFICATIONS:-Graduate of BS Medical Technology-Passed the Medical Laboratory Licensure Examination-Trained in Manual Operations for Drug TestingDUTIES & RESPONSIBILITIES:-Prepares specimen for analysis.-Examines, process, and analyzes specimen for drug testing and alcohol test ...
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Assistant Restaurant Manager
5 araw ang nakalipas
Jollibee Group of Companies Philippines, Davao, Pilipinas Buong orasTitle: Assistant Restaurant Manager - Davao City 1 · Position Summary · The Assistant Restaurant Manager 1 (ARM 1) supports the Restaurant Manager in achieving the store targets through effective management of store operations. Specifically, the ARM-1 serves as the store's Food S ...
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Aesthetician - RN for Beauty Skin/Salary15k-16k/Davao
4 araw ang nakalipas
Dempsey Inc Davao City, Pilipinas Buong orasResponsibilities:Providing waxing, facials, body treatments, and makeup applications and lessons.Adhering to appointments in a timely manner by monitoring time schedule.Welcoming clients in a warm, friendly manner, accompanying them to and from treatment rooms, and thanking them ...
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Sales Training Specialist
5 araw ang nakalipas
DITO Telecommunity Corporation Philippines, Davao, Pilipinas Buong orasOverview · The Sales Training Specialist role has the following responsibilities: · sales training programs that are aimed to develop and improve personal selling and skills transfer capability, product knowledge for organic and external business partners and provide evaluation o ...
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Customer Service Head
1 linggo ang nakalipas
Lennor Metier Consulting Davao City, Pilipinas Buong orasDon't Miss Out this Job Opportunity · We are urgently recruiting for a Customer Service Head. The role will be responsible for overseeing all aspects of customer service operations, including managing a team of representatives, developing and implementing service strategies, and ...
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People and Culture Associate
5 araw ang nakalipas
Lifely Philippines, Davao, Pilipinas Buong orasPeople and Culture Associate · 6 AM - 2 PM (Philippine Time) · Full time | Monday - Friday · Reports to: Head of People and Culture · Who are we · E-Living Furniture is a rapidly growing e-commerce company composed of a team that is hungry and determined to become the best afford ...
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Quality Assurance Manager
3 linggo ang nakalipas
Monroe Consulting Phils., Inc. Davao City, Pilipinas Buong orasMonroe Consulting Group Philippines, an executive recruitment firm, is representing a client that produces 100% certified organic, all-natural, non-GMO organic products. They are actively looking for a QA Manager who has 3 to 5 years of relevant experience, ideally with an extens ...
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Sous Chef
6 araw ang nakalipas
Dusit Hotels and Resorts in Davao Davao City, Pilipinas Buong orasFor Thai National Only. · The ideal candidate has a strong passion for culinary excellence and a keen eye for detail. You will assist the Executive Chef in providing exceptional food quality and presentation. · Responsibilities · Oversee and assist the kitchen staff in all aspec ...
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Director Of Operations
1 linggo ang nakalipas
Full Potential Solutions Davao City, Pilipinas Buong orasResponsibilities · Responsible for managing call center operations activities including day-to-day operations, training and quality for one or more accounts / programs / LOB's that contribute to the acquisition, satisfaction and retention of client contracts/agreements · Ensures ...
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TQ for F4 BSE
6 araw ang nakalipas
Concentrix Davao, Pilipinas Buong orasJob Title: · TQ for F4 BSEJob Description · The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and de ...
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Quality Analyst
1 linggo ang nakalipas
Concentrix Davao, Pilipinas Buong orasJob Title: · Quality AnalystJob Description · Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. · We are looking for a Quality Analyst to join our team. · The future team m ...
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Operations Manager II
1 linggo ang nakalipas
Concentrix Davao, Pilipinas Buong orasJob Title: · Operations Manager IIJob Description · The Operations Manager II is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agre ...
Sr Quality Evaluator - Davao, Pilipinas - Concentrix
Paglalarawan
Job Title:
Sr Quality EvaluatorJob Description
The Quality Evaluator is a temporary assignment or training role (aligned w/the Agent CL11) responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.Location:
PHL Makati City - SLCLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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