- Responsible for managing call center operations activities including day-to-day operations, training and quality for one or more accounts / programs / LOB's that contribute to the acquisition, satisfaction and retention of cli
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Operations Director
5 araw ang nakalipas
Stonegate Group Davao, Philippines, Pilipinas Buong orasCentral · At Craft Union Pub Company, our philosophy is about putting brilliant pubs back at the heart of local communities. · We believe pubs play a vital role in the lives of their customers and we are committed to nurturing this. · We are recruiting for an Operations Director ...
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Senior Medical Technologist
5 araw ang nakalipas
CURE International Children's Hospitals Philippines, Davao, Pilipinas Buong orasThe Senior Medical Technologist oversees and administers a variety of chemical, bacteriologic, and microscopic tests. Devises work schedules and allocates duties to the laboratory staff. Being a Senior Medical Technologist verifies the accuracy and validity of test results. Instr ...
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Account Manager/3 yrs experience/Salary 16k-20k/Angliongto Davao
5 araw ang nakalipas
Dempsey Inc Philippines, Davao, Pilipinas Buong orasKey Responsibilities Meets sales financial objectives by forecasting requirements; preparing an annual budget; monthly/quarterly projecting expected sales volume and profit for existing and new products revenue. · Manage the sales administration function, operational performance ...
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Procurement and Inventory Assistant
5 araw ang nakalipas
CURE International Children's Hospitals Philippines, Davao, Pilipinas Buong orasThis is a temporary position required from June 2024 to August 2024. The Procurement and Inventory Assistants' basic function is generally clerical and support staff in all procurement requests and orders from the whole hospital. Every department needs only be entertained by this ...
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Manager I, B2B Sales
5 araw ang nakalipas
Concentrix Davao, Pilipinas Buong orasJob Title: · Manager I, B2B SalesJob Description · Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. · We are looking for a Sales Manager to join our team. Today. · The futu ...
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Sr. Manager, B2B Sales
1 linggo ang nakalipas
Concentrix Davao, Pilipinas Buong orasJob Title: · Sr. Manager, B2B SalesJob Description · Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. · We are looking for a Sr. Manager, B2B Sales to join our team. Today ...
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Manager, Business Intelligence
1 linggo ang nakalipas
Concentrix Davao, Pilipinas Buong orasJob Title: · Manager, Business IntelligenceJob Description · Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. · We are looking for a Manager, Business Intelligence and Insi ...
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Quality Analyst
1 linggo ang nakalipas
Concentrix Davao, Pilipinas Buong orasJob Title: · Quality AnalystJob Description · Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. · We are looking for a Quality Analyst to join our team. · The future team m ...
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Corporate Internal Auditor
2 araw ang nakalipas
METRO GEAR CONSTRUCTION CORPORATION Tagum, Pilipinas Buong orasResponsible for the overall internal audit program for all affiliates and operating independently across all departments. This position reports to the Corporate Finance Manager for presentation to the Audit Committee of the Board of Directors. He shall establish and administer th ...
Director Of Operations - Davao City, Pilipinas - Full Potential Solutions
Paglalarawan
ResponsibilitiesResponsible for managing call center operations activities including day-to-day operations, training and quality for one or more accounts / programs / LOB's that contribute to the acquisition, satisfaction and retention of client contracts/agreements
Ensures achievement of service levels, key performance indicators, business objectives and financial targets stipulated by the primary client in conjunction with FPS through active coordination with various Operations and Support teams (i.e. Quality, Training, Human Resources, I.T., etc.)
Establishes policies, procedures, product and service standards to ensure quality and efficiency as well as compliance with regulations and company policy
Partner with site leadership to ensure compliance with operational governance and business strategy including performance management, incentive management, coaching effectiveness and employee retention
Strong time management, organizational, problem solving and analytical skills with proven ability to turn findings into executable plans to meet business objectives
Strong communication skills and demonstrated experiences as a collaborator who has built successful relationships and influenced across the business lines to drive results
Facilitator and developer of high performing team members to meet or exceed business goals and/or objectives, while fostering a team atmosphere Manages budget and financial goals
Manages the program efficiently and effectively and adds value to the overall company growth and success
Adapt departmental plans and priorities to address business and operational challenges
Perform supervisory audits as necessary
Effectively sets performance targets of accounts, operations/team managers and regularly conducts reviews & appraisals
Constantly audits execution of key and primary performance-related actions, initiatives and efforts
Must have a very high confidence level in directly working through performance data, conduct thorough and deep-dive analysis, effectively communicate to all internal or client stakeholders
Must be able to put identify key requirements in terms of but not limited to quality parameters, training, continuous education, reporting, recruiting needs of the assigned programs and be able to effectively collaborate with the other key personnel/leaders in the organization.
Must possess exemplary and charismatic people skills. Has the ability to effectively cascade and discuss all forms of communication across the various levels in the organization, regardless of the nature of the message, directive, policy, etc. Qualifications
Minimum 10 years of experience in the call center industry 5 years at a managerial level
Proven track record in managing an operations team/s with a minimum of 200 FTEs primarily in a sales and customer service campaign
Has experience in setting up and implementing any dialer CRM provisioning for outbound campaigns - working through, developing and continuously evaluating effective contact strategies
Solid experience in scaling an operation over time, which includes recruitment & change management processes
Proven record of financial/business management, including management of multi-million dollar P&L
Humble but assertive pro-active solution-oriented problem-solving skills great coach
Objective and data oriented, exposure to concepts such as Six Sigma, LEAN (preferable)
Strong leadership and people management skills
Responsibilities